Agenda

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How tracks and themes work

Culture & Change

Can include demographics, organizational readiness and maturity, change management and leadership engagement.

Employee Experience

Can include adoption and usability, engagement, communication and collaboration and pure intranet.

Intelligent Workplace

Can include AI and bots, search, service and workflow and the future of work.

Strategy & Governance

Can include roadmaps and starting points, digital literacy, measurement and benchmarking and the customer experience connection.

Beginner

For those new to digital workplace concepts or hoping to learn much more.

Intermediate

For attendees hoping to build on existing digital workplace structures and ideas.

Advanced

For the experienced attendee seeking detailed, complex content.

7:30 - 8:30

Breakfast and Check-In

7:30 - 8:30

8:30 to 10:30

Workshop: Engaging Five Generations in the Modern Workplace - the Inside Track from IKEA

For the first time in history, five generations are working side by side in the modern workplace with varying work styles, behaviors and interactions. IKEA is made up of a diverse group of people who share the humanistic and foundational values that create the unique IKEA culture of team spirit and togetherness. The workshop will explore how the IKEA values are the baseline for establishing and identifying the challenges in creating a multi-generation workforce.

Speakers George Muir of IKEA Services AB

8:30 to 10:30

Pacific 1&2

Intelligent Workplace Intermediate

Workshop: How to Plan Your Social Collaboration Project

Organizations of every type are becoming more collaborative and open, driven by a flood of new collaboration and social tools with a dizzying range of functionality. These are real opportunities to improve how people communicate, share and work; but a launch and hope approach is doomed to failure. Instead, teams need to take a carefully considered approach to planning, launching and supporting collaboration and social tools. This workshop will use unique "Pathway to Social" cards as the foundation for highly-interactive planning activities to use this new methodology for new projects.

Speakers James Robertson of Step Two

8:30 to 10:30

Pacific 1&2

Employee Experience Intermediate

Workshop: 5 Steps for Digital Workplace Implementation

There are many ways to implement a digital workplace, but how do you know where to start and which methods are the best? This workshop will help you determine where you are on a digital workplace maturity scale with five steps to develop and launch a digital workplace. Workshop participants can share their successes and challenges and walk out of the workshop with a custom blueprint for your organization.

Speakers Shafath Syed of BMC

8:30 to 10:30

Baltic / Bering

Workshop: Reimagine the Way Work Gets Done

Organizations with a digital workplace strategy in place are seeing vast
improvements in: employee productivity (78%), increased revenue (70%) and
new approaches to drive innovation (78%). Find out how to speed up business
cycles and increase productivity to drive competitive advantage. Join this
interactive workshop to find out what it takes to make the leap into the
future of Collaboration and understand key trends and capabilities affecting
the future of how work gets done.

Speakers Michelle Caldwell of Avanade

8:30 to 10:30

Caribbean / Caspian

Strategy & Governance Intermediate

Workshop: 10 Things You Need to Know to Create the Digital Workplace

Email is not going away, but the way it’s used will change dramatically in the next five years. This workshop will include a real world digital roadmap via live demo and teach you how to lead voice of the user sessions to drive adoption of and engagement with your intranet and portal. Walk away with a renewed sense of purpose to make enhancements to your internal communications team and discover the top 10 things you need to do right now to change the way your organization works with the future in mind.

Speakers Jeff Willinger of Rightpoint

8:30 to 10:30

Adriatic / Aegean

Employee Experience Beginner

10:30 to 11:00

Morning Coffee & Tea Break

10:30 to 11:00

11:00 to 13:00

Workshop: Four Steps to Re-Engage Employees and Drive Key Business Objectives

Companies in the top tier of employee engagement outperform their peers by 147 percent in earnings per share and have a 90 percent better growth trend than their competition. However, 70 percent of workers are disengaged, sleepwalking though their day and giving you zero discretionary effort. How do you inspire employees to get off the sidelines and get into the game, creating a unified high-performing team with increased profits, customer satisfaction, productivity and retention? In this workshop, delve into key strategies and make decisions in real-time about what you can do differently in your organization to re-engage employees.

Speakers Jill Christensen of Jill Christensen International

11:00 to 13:00

Pacific 1&2

Intelligent Workplace Intermediate

Workshop: The Right Way to Select Digital Workplace Technology

As enterprises transition from traditional intranets to employee-centric digital workplaces, technology decisions around employee experience become more complex — but also more significant. But how do you make the right choice for your particular needs? This fast-paced workshop will offer you an adaptive methodology for making effective strategic and technology decisions. Learn the pros and cons of different vendors, architectures and design patterns for a clear roadmap.

Speakers Tony Byrne of Real Story Group

11:00 to 13:00

Pacific 3

Employee Experience Advanced

Workshop: Leadership in the Digital Workplace – A New DWG Methodology

How should leaders at all levels motivate and inspire a fragmented workforce today? Map your leadership on the DWG Leadership Preference Scale, which enables insight into whether leaders are introverts or extroverts; which prefer to listen than to talk, etc. This session is based on a new methodology pioneered by DWG at a recent senior leadership engagement gathering at Cisco's new Innovation Lab in Silicon Valley, guiding leadership for the new digital world of work.

Speakers Kevin Olp of Digital Workplace Group

11:00 to 13:00

Pacific 3

Employee Experience Intermediate

Workshop: How Digitally Ready is Your Culture & Behavior?

The biggest issues facing most organizations in achieving the digital workplace they want are the barriers and challenges of the existing culture and behaviors. Using the DWG Digital Cultural Diagnostic, rate your own culture on a range of metrics and compare your digital culture with your peers. The insights from this powerful approach are highly actionable and enable some of the cultural hurdles to be better understood and therefore overcome.

Speakers Shimrit Janes of Digital Workplace Group

11:00 to 13:00

Caribbean / Caspian

Culture & Change Beginner

13:00 to 14:00

Networking Lunch

13:00 to 14:00

14:00 to 16:00

Workshop: Building Chatbots and Intelligent Virtual Assistants

Chatbots are being deployed as new mechanisms for information access and customer service. But many vendors of bot platforms assume that the organization has the knowledge base needed to drive these applications. This workshop explores the details behind leveraging bot technology and how knowledge bases can be designed for bot access. A chat bot is a channel and you still need the data, content, and knowledge to solve your problem. Explore the critical role of ontologies, how to design “intents” and see an example using the IBM Watson Blue Mix Services as well as open source approaches to knowledge bot development.

Speakers Seth Earley of Earley Information Science

14:00 to 16:00

Pacific 1&2

Intelligent Workplace Advanced

Workshop: Consult the DWG UX Doctor

In this hands-on problem solving workshop, a DWG usability expert will tackle your user experience (UX) issues live in a usability improvement clinic. Not just a set of good practices, this is a chance to bring your usability gripes with your intranet, collaborative space or wider digital workplace for creative, actionable solutions.

Speakers Speaker TBA

14:00 to 16:00

Pacific 3

Employee Experience Intermediate

Workshop: Exploring the Five Purposes of Modern Intranets

Modern intranets are no longer restricted to just corporate comms and content. They play a much stronger role in meeting staff and business needs. While intranets are evolving at a rapid pace, they remain hidden away behind the firewall. It's therefore hard for intranet and digital workplace teams to see what other leading organizations are doing. This workshop will share examples across five fundamental purposes: content, communications, culture, collaboration and social and activity.

Speakers James Robertson of Step Two

14:00 to 16:00

Pacific 3

Strategy & Governance Beginner

Workshop: How Does Your Digital Workplace Measure Up?

Based on Digital Workplace Group research into the nuts and bolts of digital workplace performance measurement, learn from diagnostic work and benchmarks of major organizations' digital workplaces over the past four years. Discover key principles and practices that drive improvement in any digital workplace, plus an opportunity to share and explore challenges you face in creating a digital workplace fit for the future.

Speakers Julie Lakha of Digital Workplace Group

14:00 to 16:00

Baltic / Bering

Strategy & Governance Intermediate

16:00 to 18:00

Welcome Wine & Beer Reception

16:00 to 18:00
How tracks and themes work

Culture & Change

Can include demographics, organizational readiness and maturity, change management and leadership engagement.

Employee Experience

Can include adoption and usability, engagement, communication and collaboration and pure intranet.

Intelligent Workplace

Can include AI and bots, search, service and workflow and the future of work.

Strategy & Governance

Can include roadmaps and starting points, digital literacy, measurement and benchmarking and the customer experience connection.

Beginner

For those new to digital workplace concepts or hoping to learn much more.

Intermediate

For attendees hoping to build on existing digital workplace structures and ideas.

Advanced

For the experienced attendee seeking detailed, complex content.

7:30 - 8:30

Breakfast and Check-In

7:30 - 8:30

8:30 - 9:30

Morning Address: The 5 Major Trends Shaping the New Digital Workplace

The digital workplace is celebrating its 5th birthday so let’s start with a (new) digital workplace definition. Now it’s time to focus on the five key areas that will define the next wave of workplace evolution as the digital world of work gets ready for the 2020s.

Speakers Paul Miller of Digital Workplace Group

8:30 - 8:45

Atlantic E

Keynote: If Not You, Who? How to Crack the Code of Employee Disengagement

Companies in the top tier of employee engagement outperform peers by 147% in earnings per share and show a 90% better growth trend over their competition. Yet studies show that 70% of workers are disengaged! Discover the four-step process to turn your disengaged workforce (including Millennials) into a unified high-performing team, resulting in increased profits, customer satisfaction, productivity and retention. Jill’s strategy has been used by global companies in eight industries and each company realized a significant increase in employee engagement.

Speakers Jill Christensen of Jill Christensen International

8:45 - 9:30

Atlantic E

Employee Experience Intermediate

9:45 to 11:00

DW Innovation Spotlights

Join this fast-paced, open format group of presentations in the DW Experience Co-Working space to learn about the newest technologies in the digital workplace marketplace. Rotate through thematic mini-theaters to discover the tools you need for the future and build on the platforms you use today.

Speakers Multiple Speakers

9:45 to 11:00

Atlantic C&D

11:00 to 11:15

Morning Coffee & Tea Break

11:00 to 11:15

11:30 to 12:30

The Changing Role of an Intranet Manager

Digital workplaces continue to expand and the role of the traditional intranet manager is evolving from being a portal channel manager to a digital employee experience expert. No longer responsible for a limited set of specific applications, such as intranet publishing or collaboration sites, they need to take a more holistic view. This requires a much broader set of skills and perspectives than just organizing communications to employees. This session outlines what these trends mean for creating the optimal employee experience.

Speakers David Francis of Aegon

11:00 to 12:30

Pacific 2

Employee Experience Intermediate

Leverage Digital Innovations to Overcome Development Challenges

When breakthrough technologies, demographic shifts, interconnectedness and political transformations are already having far reaching societal and economic consequences, it is critical that we learn what has worked and what hasn’t. Leverage the best body of knowledge to address the complex challenges of today. New technologies and digital platforms are being designed to support delivery goals and flow of knowledge. Discover how working collaboratively across boundaries will be critical to facilitate sharing of ideas and making real impact on the ground.

Speakers Margot Brown of The World Bank

11:00 to 12:30

Pacific 3

Culture & Change Intermediate

Stakeholder Engagement & Business Alignment - Cargill’s DW Evolution

How do you engage the right stakeholders and align the digital workplace to business objectives? If you can align three corporate functions, Human Resources, Information Technology and Corporate Affairs, by showing why each function is critical to the success of our employees; you may also lower costs of delivery for their own information and services. Discover how to build a long term plan and build a framework, aligning digital workplace design based on employees' view of their Cargill world.

Speakers Stephen Robinson of Cargill Inc.

11:00 to 12:30

Baltic / Bering

Strategy & Governance Intermediate

12:30 to 13:30

Networking Lunch

12:30 to 13:15

13:30 to 14:15

KPMG at the Turn

After more than 20 years spent in the collaboration and knowledge management arena, KPMG is rethinking its approach and retooling. Search and findability continue to represent a significant challenge and opportunity, and the overall concept of "Digital Destination" twists and turns as new technologies and paradigms emerge. The topic of collaboration, with digital technologies being the middlemen, is taking center stage. Social technologies can enrich or obfuscate the scenario, and even knowledge-mature organizations like KPMG must deal with all of the above.

Speakers Giovanni Piazza of KPMG

13:30 to 14:15

Atlantic E

Strategy & Governance Advanced

14:30 to 16:15

Creating a Powerful Enterprise Front Door to the Digital Workplace

Digital workplaces take a holistic approach to staff and business needs, encompassing many different systems and platforms. More functionality, however, does not guarantee greater simplicity. Staff can easily become overwhelmed by the new tools, and confused by the proliferation of multiple new (and often competing) homepages. An 'enterprise front door' provides a jumping off point to everything on offer. Learn from dozens of real-world examples that map out a future direction for intranets within the new digital workplace.

Speakers James Robertson of Step Two

14:30 to 15:30

Pacific 2

Employee Experience Beginner

What to Do When Watson Fails

IBM has done some amazing work with the computer engineering behind Watson. But give the IT organization 3 years, $25 million and $15 million worth of hardware, and they will likely solve your knowledge management problem. The problem now is that Watson (and other AI projects) are sucking up an enormous amount of funding that in some cases becomes a science project. In this session we will discuss the core principles that are part of successful AI initiatives and show you how your organization needs to leverage the hard work that has already gone into your digital workplace initiatives into the next generation intelligent workplace.

Speakers Seth Earley of Earley Information Science

14:30 to 15:30

Pacific 2

Intelligent Workplace Advanced

The Employee Experience Technology Landscape

As you transition from collaboration spaces and intranets to focus on effective employee digital experiences, your technology purview must also expand. Take a tour of the “EmpEx” technology landscape and discover how the different solutions fit together as part of a broader, digital workplace whole.

Speakers Tony Byrne of Real Story Group

14:30 to 15:30

Caribbean / Caspian

Employee Experience Advanced

Boardroom Sessions

Participate in group Q&A and work sessions with key technologists, consultants and analysts who are here to solve your business challenges in real-time.

Speakers Multiple Speakers

15:45 to 16:15

16:15 to 16:30

Afternoon Snack Break

16:15 to 16:30

16:45 to 17:30

Live Tour: Harnessing the Insights of 230,000 People at EY

The most empowering relationship you can have with your employees is handing them the reigns. EY created 230,000 knowledge leaders with the launch of Discover, a global technology platform that connects content, people and ideas. With 80% adoption six months after launch and 1.5 million monthly content views, Discover has activated a knowledge culture that helps teams.

Speakers Greg Nemeth of EY, Daniel Jimenez of EY

16:45 to 17:30

Atlantic E

Culture & Change Intermediate

17:30 to 19:30

Evening Cocktail & Appetizer Reception

17:30 to 19:30
How tracks and themes work

Culture & Change

Can include demographics, organizational readiness and maturity, change management and leadership engagement.

Employee Experience

Can include adoption and usability, engagement, communication and collaboration and pure intranet.

Intelligent Workplace

Can include AI and bots, search, service and workflow and the future of work.

Strategy & Governance

Can include roadmaps and starting points, digital literacy, measurement and benchmarking and the customer experience connection.

Beginner

For those new to digital workplace concepts or hoping to learn much more.

Intermediate

For attendees hoping to build on existing digital workplace structures and ideas.

Advanced

For the experienced attendee seeking detailed, complex content.

7:30 to 8:30

Breakfast and Check-In

7:30 to 8:30

8:30 to 9:30

Morning Address: The Simpler Media Group Perspective

Hear the SMG / CMSWire perspective on why improving digital workplaces matters more than ever, and how the creation of DW Experience 2017 meant event producers had to "walk the talk" of digital collaboration across two continents.

Speakers Brice Dunwoodie of Simpler Media / CMSWire

8:30 to 8:45

Atlantic E

Keynote: Work Technology is the Answer. But What was the Question?

2017 is when work chat becomes the dominant — and ascendant — model for enterprise collaboration technology. Slack built on the early success of Hipchat, growing as the fastest $0 to $1B valuation to date, demonstrating the benefits (and hazards) of work chat. But now we see Microsoft, Amazon and Google taking a run at this exploding market. It's time to ask: why did enterprise 2.0 era solutions fail? If chat’s so good, why’d it take so long? Is chat enough? How is it changing work culture? Is there something else on the horizon?

Speakers Stowe Boyd of Work Futures

8:45 to 9:30

Atlantic E

9:45 to 11:00

DW Innovation Spotlights

Join this fast-paced, open format group of presentations in the DW Experience Co-Working space to learn about the newest technologies in the digital workplace marketplace. Rotate through thematic mini-theaters to discover the tools you need for the future and build on the platforms you use today.

Speakers Multiple Speakers

9:45 to 11:00

Atlantic C&D

11:00 to 11:15

Morning Coffee & Tea Break

11:00 to 11:15

11:30 to 12:30

Estée Lauder Companies - From Multiple Intranets Into One Global Intranet

Explore the iconic brand Estée Lauder Companies' journey in transforming an intranet "wild west" into a coherent, single experience across the organization's diverse operations, people and brands. This interview between Paul Miller and O'Donnell will reveal about the ups and downs of this amazing story and extract actionable lessons to use in your digital workplace programs.

Speakers Kerry O'Donnell of Estée Lauder Companies Inc.

11:30 to 12:30

Pacific 2

Employee Experience Intermediate

General Electric Case Study: Workplace Intelligence That Drives Value For Employees and Better Outcomes For Your Facilities

GE is digitizing their workplace environment and building solutions around the data that empower employees, with the added bonus of better decision-making. By leveraging sensors and other data gathering solutions to build an intelligent workplace, GE is capable of understanding employee needs, behavior and utilization. Learn how GE is able to provide smart building solutions that drive better outcomes including reduced cost, better resource management and sustainability.

Speakers Jeff Monaco of General Electric

11:30 to 12:30

Baltic / Bering

Intelligent Workplace Intermediate

12:30 to 13:30

Networking Lunch

12:30 to 13:30

13:30 to 14:30

From Early Birds to Enterprise: Southwest Airlines' Adoption, Communication & Education Program

Follow Southwest Airlines from their awareness and communication strategy up to the launch of their redesigned intranet, SWALife, as well as bringing IBM Connections to their 50,000 headquarters and frontline employees. Topics will cover current adoption and engagement metrics to walk the audience through the steps taken to go from a small headquarters pilot program to the full enterprise launch and beyond.

Speakers Brad Grissom of Southwest Airlines, Mandy McBride of Southwest Airlines

13:30 to 14:30

Pacific 2

Employee Experience Beginner

How to Improve Your Digital Workplace Without Budget or Resources

What's the picture of a better digital workplace? One that’s easy to access, simple to use and full of useful content. In the real world, most of our digital workplaces fall short. Lack of big enough budgets or teams to make big leaps forward can significantly impact engagement and productivity. With real life stories, this session shares how to make low cost, low effort enhancements that will improve the digital workplace you have right now.

Speakers Andy Zimmerman of Formerly with McKesson

13:30 to 14:30

Caribbean / Caspian

Strategy & Governance Intermediate

Afternoon Snack Break

13:30 to 14:30

14:45 to 15:30

Live Tour: Engagement Inside Out: #AdobeLife

Take a tour of Inside Adobe, Adobe’s intranet, and learn how they engage and empower their employees with news they can share both inside and outside the firewall. You’ll also gain insight into how you can measure engagement with content and implement social sharing on your own intranet.

Speakers Andrea Brant of Adobe

14:45 to 15:30

Atlantic E

Employee Experience Intermediate

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