Agenda

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Tracks at a Glance

Digital Experience Measurement & Optimization

Quantify the digital workplace through analytics, testing and personalization.

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Employee Experience Practices

Map the employee journey across multiple generations and see how EE works in practice.

Leadership, Strategy & Culture

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Intelligent Workplace

Discover the future of work with AI, bots and machine learning.

Catch the Early Bird!

$300 Early Bird discounts end on May 1st. The time is flying!

Register Today

7:30 - 8:30

Breakfast and Check-in

7:30 - 8:30

8:30 to 10:30

Workshop: Driving Rapid Results with Today’s Digital Workplace Tools

Organizations today are faced with a dizzying new array of collaboration tools moving in from the cloud and via departmental adoption. How can companies best manage the choices, ensure the adoption and usage of the powerful new features of today’s tools, all while connecting this activity to high value business outcomes? This workshop explores the latest tools and techniques, key insights from recent digital workplace success stories, top ways to organize a modern digital workplace initiative with proof points and bottom-line takeaways for success.

Speaker Dion Hinchcliffe of Constellation Research

8:30 to 10:30

Baltic / Bering

Digital Workplace Platforms

Workshop: Evolve Your Digital Workplace Through Design Thinking

How do you combine hew ideas and technologies into a cohesive solution that works rather a new, chaotic jumble? By taking a step back and focusing on who your users are and what they need from your digital workplace. This team-focused workshop will arm you with tools for establishing greater understanding and empathy for your users, plus techniques for prioritizing user pain points and stakeholder requirements. Learn methods to focus your strategy and resources to deliver “wows” to your users.

Speaker TBA

8:30 to 10:30

Caribbean / Caspian

Employee Experience Practices

Workshop: Content Strategy - What Every Practictioner Needs to Know

Is your organization thinking about or trying to implement a content strategy for your digital workplace? This interactive workshop outlines an approach to understanding the content landscape inside your organization by focusing on the content experience and creating the content strategy. Get practical tips for success and begin work on a cohesive, manageable content strategy you can take back to the office immediately.

Speaker Edward Taylor of Digital Workplace Group

8:30 to 10:30

Pacific 2&3

Leadership, Strategy & Culture

10:30 to 11:00

Morning Coffee & Networking Break

10:30 to 11:00

11:00 to 13:00

Workshop: How Does Your Digital Workplace Measure Up?

Based on Digital Workplace Group research into the nuts and bolts of digital workplace performance measurement, learn from diagnostic work and benchmarks of major organizations' digital workplaces over the past four years. Discover key principles and practices that drive improvement in any digital workplace, plus an opportunity to share and explore challenges you face in creating a digital workplace fit for the future.

Speaker Edward Taylor of Digital Workplace Group

11:00 to 13:00

Adriatic / Aegean

Digital Experience Measurement & Optimization

Workshop: The Right Way to Select Digital Workplace Technology

As enterprises transition from traditional intranets to employee-centric digital workplaces, technology decisions around employee experience become more complex — but also more significant. But how do you make the right choice for your particular needs? This fast-paced workshop will offer you an adaptive methodology for making effective strategic and technology decisions. Learn the pros and cons of different vendors, architectures and design patterns for a clear roadmap.

Speaker Tony Byrne of Real Story Group

11:00 to 13:00

Baltic / Bering

Digital Workplace Platforms

Workshop: Fix Your Content. Really.

In a world with mounting pressure to improve collaboration by building smarter systems with super-search, artificial intelligence, integrated social features and mobility, sometimes “now” becomes the right time to pause just long enough to fix your intranet content. In this workshop, learn how to develop a strategy to lead dozens or hundreds of content contributors in keeping information accessible, accurate, relevant and up-to-date in a constantly changing business environment.

Speaker Karen Downs of H&R Block

11:00 to 13:00

Caribbean / Caspian

Employee Experience Practices

How to Find and Build Your Enterprise Social Muscles

If you’ve never been to the gym before, you don’t expect miracles to happen to your muscles after one or two weights sessions. Yet the same attitude applies when it comes to introducing social technologies. Simply turning on an enterprise social network (ESN) is not a recipe for instant success. Like weight training in the gym, building enterprise social muscle requires a long-term commitment before you’ll see results. In this session, discover what organizations can do to find their enterprise social muscles and deliver real business value through a social way of working.

Speaker Rita Zonius of The Enterprise Social Engineer

11:00 to 13:00

Pacific 1

Leadership, Strategy & Culture

Workshop: Digital Workplace Adoption - Changing the Way People Work

The introduction of a new or improved digital workplace has the potential to change the way people collaborate and get work done, while delivering increased value to organizations. Join this workshop for insights on how leading organizations are driving adoption and measuring the impact of their digital workplaces. Learn about the seven factors that influence adoption of digital workplace tools and strategies on how to leverage these factors.

Speaker Kevin Olp of Digital Workplace Group

11:00 to 13:00

Pacific 2&3

The Intelligent Workplace

13:00 to 14:00

Networking Lunch

13:00 to 14:00

Lunch and Learn: Drive Business Productivity by Measuring the Value of User Adoption

Learn the keys to getting value from your productivity software. Too many users are not aware of the tools that IT provides the business. Discover different methods to drive awareness of the tools, how to get users to want to use them, how to scale up your adoption efforts and how to measure the success of those efforts. Bonus: these same concepts also apply to improving end users' IT security behaviors.

Speaker Michael Blumenthal of Office 365 Adoption User Group

13:00 to 14:00

Baltic / Bering

Digital Workplace Platforms

14:00 to 16:00

Workshop: An Intelligent Workplace is the New Normal

As artificial intelligence (AI) and automation technologies weave their way into the enterprise, organizations must evolve to meet new expectations for how service is delivered to employees. The next stage of the journey embraces and integrates these technologies to create the new intelligent workplace. With a proliferation of devices, social media and cloud services, uniting generations in the workforce is more of an advantage today than ever before. This workshop will help you understand how work gets consumed and done in the cognitive era, and how to seamlessly merge technologies at work to meet employee expectations.

Speaker Shafath Syed of BMC

14:00 to 16:00

Adriatic / Aegean

The Intelligent Workplace

Workshop: Digital Workplace Integrity and Productivity

The myriad of enterprise collaboration tools, information contributors and administrators – each with their own ideas of how productivity is to be achieved – have unintentionally introduced complexity into the digital workplace. This uncoordinated environment is ripe for regulatory and legal issues, including accessibility, privacy and security. It also creates redundancy, frustration and inefficiencies for the business. In this workshop, learn to identify, prioritize and adopt necessary governing policies for integrity and productivity in your digital workplace.

Speaker Kristina Podnar of Independent

14:00 to 16:00

Baltic / Bering

Digital Workplace Platforms

Workshop: Lessons from Knowledge Management - Connecting People with Information and Each Other

Driven by the many challenges facing digital workplace practitioners today, knowledge management has spent the last 20 years building up rich practice around nurturing collaboration, knowledge sharing and content. In this workshop, learn how to help your employees connect with information and each other. Let knowledge management do what it does best: avoid reinventing the wheel.

Speaker Shimrit Janes of Digital Workplace Group

14:00 to 16:00

Caribbean / Caspian

Employee Experience Practices

Workshop: Collaborative Tools as a Catalyst for Culture Change

Change isn’t easy and usually not self-imposed – especially when it comes to collaboration and work processes. But with the rollout of collaborative tools in a workplace, employees can see their work differently and therefore act differently. In this workshop, learn core concepts about organizational change and organizational culture with the implications for the rollout and adoption of collaborative tools. You will have the opportunity to reflect on the culture of your organization both current and desired; and strategize ways you can utilize the implementation of collaborative tools to create the desired changes.

Speaker Mary Lou Theobald of Gannett

14:00 to 16:00

Pacific 1

Digital Workplace Platforms

Workshop: Developing a Successful Digital Workplace Strategy and Program

This interactive workshop is tailor-made to provide the information needed to get the most from modern workforce collaboration. Explore the techniques to drive business performance and the tactics you can employ to foster effective collaboration within your organization. Learn the motivation and elements of a modern digital workplace strategy, methods to tie strategy to operational results, employee skill building and adoption patterns, budgeting and project management and governance of digital workplaces.

Speaker Dion Hinchcliffe of Constellation Research

14:00 to 16:00

Pacific 2&3

Leadership, Strategy & Culture

16:00 to 18:00

DW Experience Welcome Reception

17:00 to 18:30
Tracks at a Glance

Digital Experience Measurement & Optimization

Quantify the digital workplace through analytics, testing and personalization.

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Employee Experience Practices

Map the employee journey across multiple generations and see how EE works in practice.

Leadership, Strategy & Culture

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Intelligent Workplace

Discover the future of work with AI, bots and machine learning.

Catch the Early Bird!

$300 Early Bird discounts end on May 1st. The time is flying!

Register Today

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 9:45

Morning Address: Digital Workplace 2030 – A New Definition of the Digital Workplace

Paul Miller, CEO and Founder of the Digital Workplace Group explores the 4 dimensions of the digital workplace that will evolve in the next 12 years based on extensive DWG research – and how to evaluate where your organization is now on this journey.

Speaker Paul Miller of Digital Workplace Group

8:30 to 8:45

Keynote Room

Leadership, Strategy & Culture

Keynote: Creating a Sustainable Digital Workplace in the Exponential Era

With workplace technology changing faster than companies can deploy it, sustainability is the signature challenge for digital workplace teams today. Fortunately, there are several emerging trends that help meet the challenge of the rapid pace of technology while also providing a more holistic and integrated employee experience. This wide ranging keynote explores how the digital workplace can be better situated to be more adaptable and personalized for better outcomes.

Speaker Dion Hinchcliffe of Constellation Research

8:45 to 9:30

Keynote Room

Leadership, Strategy & Culture

Case Study: The Digital Workplace as a Growth Engine – #WorkAnywhere

The future of work will be even more complex as humans learn to navigate a cognitive computing world powered by artificial intelligence, machine learning, the Internet of Things and more. Uniting generations in the workforce is more of an advantage today than ever before. Enabling omni-channel experiences and automation of manual tasks has become an imperative as employees are faced with a wide array of choices in their personal lives and expect technologies at work to seamlessly merge with these expectations. Learn how the future of work can be a growth engine for your business.

Speaker Shafath Syed of BMC

9:30 to 9:45

Keynote Room

The Intelligent Workplace

9:45 to 11:00

Innovation Spotlights

9:45 to 11:00

Digital Workplace Platforms

11:00 to 11:15

Morning Coffee & Networking Break

11:00 to 11:15

11:15 to 12:15

Key Lessons from 80,000 Intranet & Digital Workplace End Users

What are the three most important qualities that end users believe make an intranet or digital workplace indispensable? In this session, learn how companies such as Swisscom, Coca-Cola and H&R Block have benchmarked their way to digital workplace success. Analyze examples of digital workplaces in action that demonstrate these qualities and learn how to start your own organization down the path to digital workplace success through the implementation of continuous measurement and feedback loops.

Speaker Andrew Wright of Worldwide Intranet Challenge

11:15 to 12:15

Baltic / Bering

Digital Experience Measurement & Optimization

Modern and Engaged - How Today’s Intranet Enhances the Employee Experience

Ellie Mae, a leading provider of mortgage technology, is a high tech company with strong core values. But even with fast growth, the company considers employee engagement and culture its foundation. In this session, learn how Ellie Mae's developed a modern Intranet that not only enhanced, but also increased employee interaction and engagement. From employee resource groups, insights, ambassadors and more, walk away with best practices for success, as well as pitfalls to avoid.

Speaker Sara Karam Holtz of Ellie Mae, Inc.

11:15 to 12:15

Caribbean / Caspian

Employee Experience Practices

Characteristics of the Modern Digital Workplace

The digital workplace is a label that describes both the shift in how we think about modern work as well as the tools we use to get work done. For an organization to be digital, they can’t only focus on their products and customer experiences. They must first look inward at their processes and employee experiences. In this session, we will explore five key characteristics that define this movement and how they are impacting people, processes and technology.

Speaker Brad Grissom of Southwest Airlines

11:15 to 12:15

Pacific 1

Leadership, Strategy & Culture

Pandora's Global Award-Winning Digital Workspace Transformation

How do you create, lead and execute a major digital business transformation platform and process with 21,000 engaged employees in just 19 months? Learn how fast-growing PANDORA created a top-notch cloud-based global digital workspace with strong emphasis on marketing, training and adoption of employees and managers worldwide to become a triple global award winner in 2017. This session includes gamification – so make sure to bring your mobile device! 

Speaker Morten Dal of PANDORA A/S

11:15 to 12:15

Pacific 2&3

Employee Experience Practices

12:15 to 13:00

Networking Lunch

12:15 to 13:00

13:00 to 13:45

What Does Good Look Like?

Understanding what others are doing and what is considered best practice provides valuable insight and can make a real difference to the success of your digital workplace programme or initiative. Learn from best practices, case studies, statistical data and expert opinions, drawing on examples from some of the world’s leading intranets and digital workplaces. Topics covered include mobile, social and collaborative, employee experience, management practices and adoption and change management.

Speaker Nancy Goebel of Digital Workplace Group

13:00 to 13:45

Keynote Room

Leadership, Strategy & Culture

14:00 to 15:00

DWG Taster: Live Q&A with AskDWG

Bring your current digital workplace challenges to this one-hour live Q&A session with the AskDWG team. The team will mine the DWG extranet live to share how members tap into an extensive library of 70+ research reports, 400+ hours of recorded live tours, a homepage gallery of 300+ screenshots and a knowledgebase with 300+ case studies for insights into good practice and lessons learned harvested from Fortune 1000 and equivalent organizations like IKEA, EY, The Coca-Cola Company, ING, Southwest Airlines, etc.

Speaker Shimrit Janes of Digital Workplace Group

14:00 to 15:00

Adriatic / Aegean

Extracting More Value From "Business As Usual"

KCTCS finds ways to increase the value of strategic assets such as unstructured enterprise content and corporate knowledge while simply encouraging work to happen normally. Using all of the common tools for communication and collaboration, "business as usual" works better. This session will describe how KCTCS connects current services users to other line of business systems that help operate their colleges and teach their students.

Speaker Matt Varney of Kentucky Community and Technical College System (KCTCS)

14:00 to 15:00

Baltic / Bering

Digital Workplace Platforms

Drive Measurable ROI from Your Digital Workplace Platform

Over the years, organizations have spent millions of dollars on enterprise systems which today, are not meeting the needs of employees. Why? Because these legacy systems are outdated and make it difficult for employees to do their jobs. A new type of digital workplace solution is needed to deliver costs savings and simplify workflows, while also empowering employees. Learn how emerging tools will 1) drive significant IT cost savings, allowing IT teams to reallocate budgets, 2) transform application experiences and increase employee engagement and 3) enable employees to work faster and make better business decisions.

Speaker Fouad ElNaggar of Sapho

14:00 to 15:00

Caribbean / Caspian

Digital Experience Measurement & Optimization

Evolve Your Digital Workplace Through Design Thinking

How do you combine new ideas and technologies into a cohesive solution that works rather a new, chaotic jumble? By taking a step back and focusing on who your users are and what they need from your digital workplace. This team-focused workshop will arm you with tools for establishing greater understanding and empathy for your users, plus techniques for prioritizing user pain points and stakeholder requirements. Learn methods to focus your strategy and resources to deliver “wows” to your users.

Speakers Danny Hager of IBM Jason Blackwell of IBM

14:00 to 15:00

Carribean / Caspian

Employee Experience Practices

Building a Better Search

In 2016, H&R Block did a benchmark study to understand how well the intranet was performing. One key finding was that search implementation was very strong (ranked #2 overall out of 232 intranets). But in spite of this, associates remained the #1 priority for improvement for associates. Find out what H&R Block did to make search work even better and take the results back to your team immediately!

Speaker Karen Downs of H&R Block

14:00 to 15:00

Pacific 2&3

Digital Workplace Platforms

15:15 to 16:15

Workgroup Sessions

15:15 to 16:15

16:15 to 16:30

Afternoon Coffee and Networking Break

16:15 to 16:30

16:30 to 17:30

Case Study: How Two Companies Increased Employee Experience and Productivity with a Digital Workplace Hub

The digital workplace is forcing organizations to modernize their enterprise systems to drive better workforce effectiveness and satisfaction. Why? Because today’s enterprise software has failed employees due to its complex workflows and hard-to-use interfaces, which haven’t changed in 20 years. Enterprises are therefore turning to their legacy portals to solve this problem in new and modern ways. Learn how two Fortune 500 companies transformed their outdated portals into digital experience platforms for employees (DXPe) that deliver better application experiences and personalized, proactive information and tasks to workers to improve their productivity.

Speaker Fouad ElNaggar of Sapho

16:30 to 16:45

Keynote Room

Digital Workplace Platforms

Keynote: Transform Data into Actionable Knowledge - Combine Strategy, Data Science & Informatics

Discover how NASA's ten Knowledge Management centers transformed data into actionable knowledge. From the development of technology solutions for the KM office to determining the roadmap for technology using a visualization framework on heterogeneous data sources across NASA, the bridge between strategy, data and information leads to great results in the digital workplace.

Speaker David Meza of NASA Johnson Space Center

16:45 to 17:30

Keynote Room

Leadership, Strategy & Culture

17:30 to 19:30

Evening Reception

17:30 to 19:30
Tracks at a Glance

Digital Experience Measurement & Optimization

Quantify the digital workplace through analytics, testing and personalization.

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Employee Experience Practices

Map the employee journey across multiple generations and see how EE works in practice.

Leadership, Strategy & Culture

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Intelligent Workplace

Discover the future of work with AI, bots and machine learning.

Catch the Early Bird!

$300 Early Bird discounts end on May 1st. The time is flying!

Register Today

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 10:15

Morning Address: the Simpler Media Perspective

Hear the SMG / CMSWire perspective on why improving digital workplaces matters more than ever, and how the creation of Digital Workplace Experience 2018 meant event producers had to "walk the talk" of digital collaboration across two continents.

Speaker Brice Dunwoodie of Simpler Media / CMSWire

8:30 to 8:45

Keynote Room

Keynote: Culture 2.0 - The Art and Science of Human-Centered Change and Innovation

The #1 inhibitor and catalyst to innovation and transformation is culture. As important as it is, culture is still oddly “touchy feely” and not understood for its capacity to give employees purpose, motivation and incentive to work and compete differently (and happily). It’s time for “Culture 2.0.” This keynote will demonstrate the balance between art and science in prioritizing human-centered culture work, its relationship to the future of work and how it ushers in a new era of leadership vs. management.

Speaker Brian Solis of Altimeter @ Prophet

8:45 to 9:30

Keynote Room

Leadership, Strategy & Culture

Digital Workplace Case Study

9:30 to 9:45

Keynote Room

Digital Workplace Platforms

10:15 to 11:30

Innovation Spotlights

10:15 to 11:30

Digital Workplace Platforms

11:30 to 11:45

Morning Coffee & Networking Break

11:30 to 11:45

11:45 to 12:45

DWG Member Session: What does the State of the Digital Workplace Mean for You?

How mature is your digital workplace? How does it compare with other respected organizations? How can you put your diagnostic results to strategic use following the conference?

Join the Digital Workplace Group (DWG) benchmarking team for an exclusive read out of the state of the digital workplace while learning how to utilize these insights coupled with the results from DWG's digital workplace diagnostic.

Speakers Nancy Goebel of Digital Workplace Group Edward Taylor of Digital Workplace Group

11:45 to 12:45

Adriatic / Aegean

Digital Experience Measurement & Optimization

Authentic Leadership in a Digital Age

With offices increasingly digitally oriented and remote, how can leaders authentically connect with their employees? Learn some key tips to making your communications with employees more personal, relatable—and effective.

Speaker Adit Moskovitch of Kaltura

11:45 to 12:45

Baltic / Bering

Leadership, Strategy & Culture

Ignite A Culture of Innovation to Transform Experiences and Results

Enable your organization to create better, more profitable products and services by expanding design and its methods to your work culture and teams. Culture change is often perceived as long and slow—but that doesn’t mean there aren’t approaches you and your teams can start putting into practice today that can change your corporate mindset tomorrow. Show management the benefits of design to the organization, and how design should influence product strategy with communicable vision statements, as well as identify and promote champions to assist on the journey.

Speaker Christopher Avore of Nasdaq

11:45 to 12:45

Pacific 1

Leadership, Strategy & Culture

Reacting to an Engaged Digital Society

Scotland is putting digital at the heart of everything: in the way in which it delivers economic growth, reforms its public services and prepares children for the workplace of the future. Discover Scotland’s digital transformation journey through the lens of the public sector. With examples of digital innovation in practice, learn why being a small country needn’t stifle innovation and how a collaborative delivery approach is helping Scotland realize its full potential in a digital world. This breakout also uncovers interventions deployed within the civil service to help the organization adapt to digital-first working.

Speaker Ken Goodlad of Scottish Government

11:45 to 12:45

Pacific 2&3

Digital Workplace Platforms

12:45 to 13:45

Networking Lunch

12:45 to 13:45

13:45 to 14:45

Liberty Mutual’s Journey to an Intelligent Workplace

What if you could provide a smart, intuitive digital assistant available to your employees around the clock to help answer their questions, find information, perform tasks and even anticipate their needs? Imagine no more. Learn first-hand how Liberty Mutual seamlessly augmented their intranet and mobile platforms for its 50,0000 employees to eliminate the productivity burden of employees having to login to multiple applications and systems to get their work done. The platform delivers employees with an intuitive interface and chatbot providing them the information they need, when they need it, so they can get more work done, faster.

Speaker Troy Campano of Liberty Mutual Insurance

13:45 to 14:45

Pacific 2&3

The Intelligent Workplace

Creating Digital Workplace Via Organization Design

The digital workplace needs to be deeply integrated with other organizational enablers if its full potential impact is to be achieved. Businesses need to approach digital projects as organization design. Articulate the required digital capabilities and desired cultural outcomes, using these to guide changes in the organization structure, people, leadership, processes, technologies and other enablers. A key requirement is to define the most important type of organizational group, so that the digital workplace can deliver a quality experience to these, as well as to individual employees and contingent workers.

Speaker Jon Ingham of The Social Organization

13:45 to 14:45

Pacific 1

Leadership, Strategy & Culture

Why the Modern Workplace is Ditching Traditional Project Management

Traditional project management methods and tools have served companies well for decades. But the modern workplace is facing digital transformation and faster-paced markets, presenting new challenges that project management alone isn’t equipped to solve. It’s time to ditch the traditional and prepare your team for the future of work. Learn why digital work at scale is so difficult, innovative approaches to the “DNA of work” and see real-world examples of transforming work processes from traditional project management to business performance management.

Speaker Bryson Duncan of Workfront

13:45 to 14:45

Caribbean / Caspian

Leadership, Strategy & Culture

Out with the Old, In with the New: Hershey’s Digital Transformation

Discover how The Hershey Company, a 123 year old Fortune 500 company, continues its digital transformation and cultural revolution. Through behavior-based strategies and clearly defined business goals, true digital transformation is sweeping across every level of the organization. Understand the tactics, technologies and business outcomes that continue to inspire Hershey to transform.

Speaker Michael Wetzel of The Hershey Company

13:45 to 14:45

Baltic / Bering

The Intelligent Workplace

14:45 to 15:00

Afternoon Coffee and Networking Break

14:45 to 15:00

15:00 to 15:15

Digital Workplace Case Study

15:00 to 15:15

Keynote Room

Digital Workplace Platforms

15:15 to 16:00

Keynote: Clocked Out but Checked In - Walmart’s Always-On Connection with Employees

Six years ago, Walmart’s store employees left the company behind when they clocked out. Since then, Walmart built a socially focused extranet that almost all of the 1.5 million US employees use on their own time with their own devices. Now employees are able to connect to Walmart anytime, anywhere. Find out how a small but determined team created the company’s most visited channel on the back of two killer applications.

Speaker Sara Pollard of Walmart

15:15 to 16:00

Keynote Room

Employee Experience Practices

16:00 to 16:10

Digital Workplace Experience Farewell

Closing words from the Digital Workplace Experience Team

Speakers Paul Miller of Digital Workplace Group Brice Dunwoodie of Simpler Media / CMSWire

16:00 to 16:10

Keynote Room

Leadership, Strategy & Culture

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