Agenda

Printer friendly
Tracks at a Glance

Digital Experience Measurement & Optimization

Quantify the digital workplace through analytics, testing and personalization.

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Employee Experience Practices

Map the employee journey across multiple generations and see how EE works in practice.

Leadership, Strategy & Culture

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Intelligent Workplace

Discover the future of work with AI, bots and machine learning.

7:30 - 8:30

Breakfast and Check-in

7:30 - 8:30

8:30 to 10:30

Workshop: Driving Rapid Results with Today’s Digital Workplace Tools

Organizations today are faced with a dizzying new array of collaboration tools moving in from the cloud and via departmental adoption. How can companies best manage the choices, ensure the adoption and usage of the powerful new features of today’s tools, all while connecting this activity to high value business outcomes? This workshop explores the latest tools and techniques, key insights from recent digital workplace success stories, top ways to organize a modern digital workplace initiative with proof points and bottom-line takeaways for success.

Speaker Dion Hinchcliffe of Constellation Research

8:30 to 10:30

Pacific 2&3

Digital Workplace Platforms

Workshop: The Right Way to Select Digital Workplace Technology

As enterprises transition from traditional intranets to employee-centric digital workplaces, technology decisions around employee experience become more complex — but also more significant. But how do you make the right choice for your particular needs? This fast-paced workshop will offer you an adaptive methodology for making effective strategic and technology decisions. Learn the pros and cons of different vendors, architectures and design patterns for a clear roadmap.

Speaker Tony Byrne of Real Story Group

8:30 to 10:30

Baltic / Bering

Employee Experience Practices

10:30 to 11:00

Morning Coffee & Networking Break

10:30 to 11:00

11:00 to 13:00

Workshop: How Does Your Digital Workplace Measure Up?

Based on Digital Workplace Group research into the nuts and bolts of digital workplace performance measurement, learn from diagnostic work and benchmarks of major organizations' digital workplaces over the past four years. Discover key principles and practices that drive improvement in any digital workplace, plus an opportunity to share and explore challenges you face in creating a digital workplace fit for the future.

Speaker Edward Taylor of Digital Workplace Group

11:00 to 13:00

Pacific 1

Digital Experience Measurement & Optimization

Workshop: Fix Your Content. Really.

In a world with mounting pressure to improve collaboration by building smarter systems with super-search, artificial intelligence, integrated social features and mobility, sometimes “now” becomes the right time to pause just long enough to fix your intranet content. In this workshop, learn how to develop a strategy to lead dozens or hundreds of content contributors in keeping information accessible, accurate, relevant and up-to-date in a constantly changing business environment.

Speaker Karen Downs of H&R Block

11:00 to 13:00

Pacific 2&3

Digital Workplace Platforms

13:00 to 14:00

Networking Lunch

13:00 to 14:00

14:00 to 16:00

Workshop: Developing a Successful Digital Workplace Strategy and Program

This interactive workshop is tailor-made to provide the information needed to get the most from modern workforce collaboration. Explore the techniques to drive business performance and the tactics you can employ to foster effective collaboration within your organization. Learn the motivation and elements of a modern digital workplace strategy, methods to tie strategy to operational results, employee skill building and adoption patterns, budgeting and project management and governance of digital workplaces.

Speaker Dion Hinchcliffe of Constellation Research

14:00 to 16:00

Pacific 1

Leadership, Strategy & Culture

Workshop: Digital Workplace Integrity and Productivity

The myriad of enterprise collaboration tools, information contributors and administrators – each with their own ideas of how productivity is to be achieved – have unintentionally introduced complexity into the digital workplace. This uncoordinated environment is ripe for regulatory and legal issues, including accessibility, privacy and security. It also creates redundancy, frustration and inefficiencies for the business. In this workshop, learn to identify, prioritize and adopt necessary governing policies for integrity and productivity in your digital workplace.

Speaker Kristina Podnar of Independent

14:00 to 16:00

Caribbean / Caspian

Digital Workplace Platforms

16:00 to 18:00

DW Experience Welcome Reception

16:00 to 18:00
Tracks at a Glance

Digital Experience Measurement & Optimization

Quantify the digital workplace through analytics, testing and personalization.

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Employee Experience Practices

Map the employee journey across multiple generations and see how EE works in practice.

Leadership, Strategy & Culture

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Intelligent Workplace

Discover the future of work with AI, bots and machine learning.

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 9:45

Morning Address: Digital Workplace 2030 – A New Definition of the Digital Workplace

Paul Miller, CEO and Founder of the Digital Workplace Group explores the 4 dimensions of the digital workplace that will evolve in the next 12 years based on extensive DWG research – and how to evaluate where your organization is now on this journey.

Speaker Paul Miller of Digital Workplace Group

8:30 to 8:45

Keynote Room

Leadership, Strategy & Culture

Keynote: Creating a Sustainable Digital Workplace in the Exponential Era

With workplace technology changing faster than companies can deploy it, sustainability is the signature challenge for digital workplace teams today. Fortunately, there are several emerging trends that help meet the challenge of the rapid pace of technology while also providing a more holistic and integrated employee experience. This wide ranging keynote explores how the digital workplace can be better situated to be more adaptable and personalized for better outcomes.

Speaker Dion Hinchcliffe of Constellation Research

8:45 to 9:30

Keynote Room

Leadership, Strategy & Culture

Digital Workplace Case Study

9:30 to 9:45

Keynote Room

Digital Workplace Platforms

9:45 to 11:00

Innovation Spotlights

9:45 to 11:00

Digital Workplace Platforms

11:00 to 11:15

Morning Coffee & Networking Break

11:00 to 11:15

11:30 to 12:30

Breakout Sessions

11:30 to 12:30

Extracting More Value From "Business As Usual"

KCTCS finds ways to increase the value of strategic assets such as unstructured enterprise content and corporate knowledge while simply encouraging work to happen normally. Using all of the common tools for communication and collaboration, "business as usual" works better. This session will describe how KCTCS connects current services users to other line of business systems that help operate their colleges and teach their students.

Speaker Matt Varney of Kentucky Community and Technical College System (KCTCS)

11:30 to 12:30

Pacific 2&3

Digital Workplace Platforms

12:30 to 13:15

Networking Lunch

12:30 to 13:15

13:15 to 14:15

Digital Workplace Case Study

13:15 to 13:30

Keynote Room

Digital Workplace Platforms

What Does Good Look Like?

Understanding what others are doing and what is considered best practice provides valuable insight and can make a real difference to the success of your digital workplace programme or initiative. Learn from best practices, case studies, statistical data and expert opinions, drawing on examples from some of the world’s leading intranets and digital workplaces. Topics covered include mobile, social and collaborative, employee experience, management practices and adoption and change management.

Speaker Nancy Goebel of Digital Workplace Group

13:30 to 14:15

Keynote Room

Leadership, Strategy & Culture

14:30 to 16:15

Breakout Sessions

14:30 to 15:30

Characteristics of the Modern Digital Workplace

The digital workplace is a label that describes both the shift in how we think about modern work as well as the tools we use to get work done. For an organization to be digital, they can’t only focus on their products and customer experiences. They must first look inward at their processes and employee experiences. In this session, we will explore five key characteristics that define this movement and how they are impacting people, processes and technology.

Speaker Brad Grissom of Southwest Airlines

14:30 to 15:30

Pacific 1

Leadership, Strategy & Culture

Building a Better Search

In 2016, H&R Block did a benchmark study to understand how well the intranet was performing. One key finding was that search implementation was very strong (ranked #2 overall out of 232 intranets). But in spite of this, associates remained the #1 priority for improvement for associates. Find out what H&R Block did to make search work even better and take the results back to your team immediately!

Speaker Karen Downs of H&R Block

14:30 to 15:30

Pacific 2&3

Digital Workplace Platforms

Boardroom Sessions

15:45 to 16:15

16:15 to 16:30

Afternoon Coffee and Networking Break

16:15 to 16:30

16:30 to 17:30

Digital Workplace Case Study

16:30 to 16:45

Keynote Room

Digital Workplace Platforms

Afternoon Keynote

16:45 to 17:30

The Intelligent Workplace

17:30 to 19:30

Evening Reception

17:30 to 19:30
Tracks at a Glance

Digital Experience Measurement & Optimization

Quantify the digital workplace through analytics, testing and personalization.

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Employee Experience Practices

Map the employee journey across multiple generations and see how EE works in practice.

Leadership, Strategy & Culture

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Intelligent Workplace

Discover the future of work with AI, bots and machine learning.

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 9:45

Morning Address: the Simpler Media Perspective

Hear the SMG / CMSWire perspective on why improving digital workplaces matters more than ever, and how the creation of Digital Workplace Experience 2018 meant event producers had to "walk the talk" of digital collaboration across two continents.

Speaker Brice Dunwoodie of Simpler Media / CMSWire

8:30 to 8:45

Keynote Room

Morning Keynote

8:45 to 9:30

Employee Experience Practices

Digital Workplace Case Study

9:30 to 9:45

Keynote Room

Digital Workplace Platforms

9:45 to 11:00

Innovation Spotlights

9:45 to 11:00

Digital Workplace Platforms

11:00 to 11:15

Morning Coffee & Networking Break

11:00 to 11:15

11:30 to 12:30

Breakout Sessions

11:30 to 12:30

12:30 to 13:30

Networking Lunch

12:30 to 13:30

13:30 to 14:30

Breakout Sessions

13:30 to 14:30

14:30 to 14:45

Afternoon Coffee and Networking Break

14:30 to 14:45

14:45 to 15:30

Live Tour

14:45 to 15:30

Employee Experience Practices

15:30 to 15:45

DW Experience Farewell

Closing words from the DW Experience team.

Speaker Paul Miller of Digital Workplace Group

15:30 to 15:45

Keynote Room

Leadership, Strategy & Culture

Websites

Want to Sponsor?