AI will significantly disrupt and potentially empower the global workforce. It won’t happen all at once or in every job, but it will happen, and leaders will need an automation strategy that realizes its benefits, avoids needless costs, and rests on a more nuanced understanding of work. Leaders need a clear-eyed way to think about how these technologies will specifically affect their organizations. The right question isn’t which jobs are going to be replaced, but rather, what work will be redefined, and how?

With a portfolio of 30+ million products, 4.5 million active customers, and over 24,000 team members, Grainger is renowned for its inclusive and authentic workplace culture rooted in their trademark purpose: We Keep the World Working®. Challenged with connecting 300+ branches across North America, it took the collective power of IT, HR, comms and compliance to transform their internal comms and connect their dispersed, multilingual workforce. Join Brodie Bertrand, Vice President, Communications & Public Affairs at Grainger and Rey Bouknight, Strategy Director at Firstup as they chat about the strategies they employed to drive engagement, including:

• The value of getting leadership on board and why it takes collaboration to bring a vision to life
• The power of mobile to reach workers wherever they are
• Tactics for making your transformation roll-out be a success, from training to launch How data and metrics are essential to adoption and boosting corporate alignment
• The use of language tools to speak directly to your workforce

Don’t miss this opportunity to get real-world examples that will help you drive digital transformation at your company.

Your employees are taxed by the proliferation of tools and information designed to help them. Can a personalized digital workplace offer a solution? Gain unique insights into ways companies are offering personalization that helps employees navigate their learning & development, and ultimately help increase productivity and tame the overload.

Topics may include:

• What forms of personalization is taking in L&D today
• Risks of personalization cutting back on serendipity and discovery
• Strategies to create a personalized approach which balances risk and reward

During this rapid-fire session, you will have an opportunity to watch and review high-impact demos from some of the most innovative products in the market.

Demo #1: Boost Engagement with ServiceNow’s Unified Experience

See how ServiceNow unifies employee service experiences by connecting systems and departments. Learn how ServiceNow can easily streamline workplace services and employee communications across the organization with omnichannel tools to help boost employee productivity.

Presented by: Loren Kamnitzer, Sr Technical Product Marketing Manager, ServiceNow

Demo #2: Use AI to Deliver a Unified and Dynamic Employee Experience

See how Coveo helps companies provide an intelligent employee experience with a focus on an AI-powered intranet, which leverages our front-end, hosted, headless search page, our unified index, and machine learning models. By helping employees navigate the complex digital workplace, employees can save time, reduce frustration, and stay focused on delivering business results. Get started today: https://www.coveo.com/en/solutions/digital-workplace.

In this session, attendees will: 

• Understand common employee challenges in finding information
• Discover how AI can be used to unify information silos
• Identify top capabilities to help transform your digital workplace

Changes to the way we work and shifts in employee expectations we once thought were temporary now appear to have real staying power, shaping the future of work for good. As a result, HR departments need to consider new strategies for attracting and retaining new talent in today’s marketplace, keeping employees informed and connected to the organization, and all while focusing on boosting worker productivity and operational efficiency. In this session, ServiceNow’s Kelley Steven-Waiss, Head of Workforce Innovation Products will discuss the state of work in the wake of the great resignation and explore the global trends impacting both your people and workplaces.

The HR and workplace technology vendor landscape is flooded with promises of productivity, retention, alignment, empowerment, automation and more. HR is tasked with becoming a change agent. IT is pressured to make a positive impact on employee experience, reduce friction and increase the lifetime value of knowledge.

This panel discussion will examine a set of impact points and platforms that our expert practitioners are currently or have recently invested in, the approaches they took to identifying and justifying these investments and the most notable outcomes they’ve achieved.

Topics may include:

• Needs and pains analysis techniques successfully applied
• Today’s most promising workplace technologies — categories that are mature, recently maturing and risky business
• Trench wisdom: big lessons learned from recent workplace intelligence projects
• Signs of intelligent work life — impactful outcomes from recent projects

Join Mary Kaplan, Product Manager at LumApps, to learn the latest trends for employee engagement and experience platforms, and how to leverage multimedia content, such as video, podcast, or employee-generated content, to boost employee engagement, enablement, and retention. Internal communication, HR, and IT professionals will hear about:

• The top trends to watch when thinking about your overall digital employee experience strategy and the role of multimedia content and communications
• How to improve employee engagement and productivity in today’s “anywhere-work” models
• The essential platform capabilities to consider when selecting an intranet or employee experience platform.

Join your peers and speakers in the Lounge for virtual networking.  Discuss the day's sessions, ask questions, and make connections across industries -- and even across the globe.

How does it work?  Move your avatar around the networking space to meet people. To join a conversation, move closer. To leave it, move away. It’s that simple.

With so many changes happening in the workplace and employee experience becoming a priority for many companies, organizations have to focus on how they manage organizational change. Leaders need clarity on how to manage change and how to measure the tangible benefits to the organization. In this session, Dion will discuss five characteristics of change management that are necessary to support your teams and achieve successful outcomes.

He will walk you through Relationship Building, Communication, Engagement, Feedback Loops and Corrective Actions. Providing an understanding of each characteristic and the role it plays in successful change outcomes.

Just as AI and algorithmically-based decision making become more pervasive, there is ample evidence that these algorithms, which supposedly enable decisions that are free from ‘human bias,’ are in fact showing significant signs of gender, racial and socioeconomic bias themselves. At the same time, diversity among those who are designing and developing this technology has been trending in the wrong direction – impacting not only the fairness and effectiveness of these systems/products but also which problems and challenges get attention. There are straightforward steps that companies can and should take to mitigate and/or reduce algorithmic bias which will be discussed. And while there are many reasons why diversity in tech matters – addressing this issue may be our first line of defense against algorithmic bias.

Oh no, Happy Hour Productivity Talk… take a chance, this could be anything but boring!

Join two-time Olympian Lina Taylor in exploring productivity and your hang-ups in a way that could unlock some secret doors to an existential question: How do we master our time and not be mastered by it?

Amy Trask has had many titles during her career: chief executive, analyst and author. The former CEO of the Oakland Raiders, and current football analyst for CBS Sports Network, now serves as Chairman of the Board of Ice Cube’s BIG3.

During her time with the Raiders, Trask was the highest-ranking female executive in the NFL. She spent almost 30 years with the Raiders organization, where she became the NFL’s first female front-office executive and was one of the highest-ranking women in American professional sports.

Successfully navigating a journey of constant obstacles, learning and transformation was par for the course in Trask’s world. Managing crises, sport and business personalities, internal operational decisions and external public affairs kept Trask on her toes. How did she do it, and what lessons does she have to help you think about the transformations underway - or challenges in the way - as you move toward a more sophisticated, automized, personalized workplace? How can lessons from the NFL translate over to your world of the digital? Tune in, and find out here, as Reworked’s Editor in Chief, Siobhan Fagan, gets the inside scoop.

Many organizations have developed their own basic workforce personas to determine their employees' technology requirements. The problem is these personas typically don't dive deep enough to deliver a digital employee experience (DEX) that feels personalized with fit-for-purpose tools. Tune in to hear World Wide Technology's data-driven approach to workforce personas -- dynamic personas -- and get insight into how your organization can drive greater customization while reducing tool and license sprawl. You'll learn the key factors to consider when building your dynamic personas, how to effectively apply them to your digital workspace and ways to monitor your progress toward an optimal DEX. In this session, attendees will: 

• Gain a better understanding of workforce personas and key nuances between persona models
• Hear how companies apply personas for maximum impact and when then miss the mark
• Learn which tools are being used to monitor digital employee experience from an independent perspective

Today’s digital workplace continues to grow in complexity. Research shows that workers spend nearly ½ of their day searching for the knowledge they need to do their jobs effectively, while 42% report feeling less confident about their work performance. These types of inefficiencies drain profits and waste time for employees and customers. They also leave a key asset - talent - disempowered and burnt out. As you think through your intelligent workplace initiatives, join Juanita Olguin, Sr. Director of Marketing at Coveo and Isaac Sacolick, founder of StarCIO & former CIO & CTO, to learn the top strategies for getting buy-in for your workplace programs. In this session, attendees will: 

• Understand key pain points faced by employees and the impact to companies
• Discover intelligent workplace capabilities that can address pain points today
• Learn a top strategy to get buy-in on workplace initiatives

Hear from each of our Employee Experience Leader of the Year award finalists.  Then, stay tuned for the announcement of Reworked 2022 Employee Experience Leader of the Year, and remarks by our winner!

2022 EX Leader of the Year Finalists, presented by Reworked:

• Michelle Braden, VP - Global Talent Development, Wex
• Ann Marr, EVP, Global HR, World Wide Technology
• Mollie Smith, Executive Director, Child Care Answers

The days of providing a standard-issue PC to an employee to be used at a generic cubicle are becoming a distant memory. In the past few years, workers have rapidly adopted new technologies, taken charge of their productivity, and learned to work from nearly anywhere. As employers seek to provide employees with greater autonomy and flexibility through hybrid work strategies, they should understand employees as shoppers – of where they might work, the tools they might use, and the experiences they seek. But in offering more choice and variety, organizations can also hold employees to greater standards and higher demands, equipping them to compete and achieve in a new era of work.