[Breakout] Lessons Learned from Field of Dreams: What IT Needs to Watch for in 2021

In 2021, IT will be tasked with taking on a feat more difficult than the sudden transition to remote working – ensuring a smooth transition during strategic changes for the business; hybrid working, real estate downsizing and office space cuts, all while keeping people online and connected. IT performance is central to any modern business, both in terms of productivity and employee experience. But businesses are grappling with their largest set of challenges yet, which is why IT is stepping into a bigger role as a digital employee experience driver.

In this session, you will learn:

• What does a 2021 work environment look like and how to manage it?
• Did the pandemic help or hurt IT’s reputation?
• How can IT help the business take a customer approach to its employees and improve the quality of company culture when everyone is remote?