[Breakout] Q&A: Taking Lessons Learned from 2020 to Modernize the IT Dept

2020 was all about adapting quickly and staying afloat. With a year of remote work under IT’s belts, the pressure is still high; not only are their teams responsible for issues that do go wrong, but now the expectation is that they are equipped to deal with anything that could go wrong in a dispersed environment (and ideally catch it before it does). So how can IT teams be prepared for anything and everything? And how can they ensure seamless collaboration across different technologies, time-zones, and departments as teams continue to work from home and transition to hybrid models in the future? Global Director of Digital Transformation at Nexthink, Tim Flower sits down with David Paul, the Director of the IT Service Desk at TRC Companies, Inc. to discuss.

In this session, you will learn:

1.  How to develop an IT strategy that is both proactive and agile

2.  How to support hybrid models that accommodate both full time remote, full time in-office and hybrid employees

3.  How to leverage IT visibility to address tech issues before they disrupt cross-departmental collaboration