[Keynote] How Top Companies Drive Customer Loyalty Through Digital Employee Experiences

Many organizations have invested heavily in the customer experience over the last few years to drive innovation and market leadership. But the top organizations recognize that investing in the digital employee experience is key to execution and long term growth. This organizational mindset is even more important in 2021 as employees remain in a hybrid work environment for the foreseeable future.

Join us as we discuss how world-class organizations like MGM Resorts, Amazon and Hilton recognize the importance in delivering a modern digital employee experience for all of their workers to deliver award-winning customer experiences.

In this session you’ll learn:

• How to use frameworks like the Service-Profit Chain to map out and build your ideal employee experience
• The role of technology in delivering a digital employee experience that works for every worker
• How to measure results that connect to your larger business objectives