Senior Team Manager, Knowledge Management Platform Modernization
Brendan is an experienced strategic transformation and product leader with a demonstrated history of leading teams, projects, and products from startup to scale. He is adept at providing direction, clarity, and change management to achieve exceptional customer-focused results based on data, feedback, and innovation. Brendan's expertise includes implementation and scaling of knowledge management systems, product management transformations, implementation of Scaled Agile, customer relationship management tools and operations, professional services, vendor management, software as a service (SaaS), and business intelligence. He is a crisis and change leader recognized for his ability to stay composed under pressure, synthesize data rapidly, rally and align stakeholders, make quick decisions, and pivot when necessary. An accomplished manager and articulate communicator, Brendan excels at coaching through change, providing clear and timely feedback, and helping companies transform.
Thursday, May 5
US/Eastern from 11 :35 AM to 12 :05 PM ( 30 mins )
[Main Stage Keynote] Empowering Employees with Intelligent Search - Coveo & Charles Schwab
Discover how Charles Schwab equips its hybrid workforce with the right knowledge at the right time-reducing friction and boosting proficiency with AI-powered search.
In this session you will learn:
- How to make company information easier for employees to find
- The impact of knowledge management on the customer experience
- The role of AI in creating more relevant digital experiences