Nicole Alvino

Co-founder and Chief Strategy Officer

SocialChorus

Nicole Alvino is the Founder and Chief Strategy Officer at SocialChorus, the platform that makes the digital experience work for every worker. She guides the company's strategic growth and works with leaders across the Fortune 500 to help them transform their digital employee experience. Prior to founding SocialChorus, she was the Founder and CEO of Dermalounge. She holds degrees in Economics and Japanese from Vanderbilt University and an MBA from Stanford Graduate School of Business. She is a frequent contributor to Fast Company, Entrepreneur, Inc. and Forbes and lives in Mercer Island, WA with her husband and three young sons.

NICOLE'S SESSIONS

Thursday, February 11

US/Eastern from 3 :00 PM to 3 :25 PM ( 25 mins )

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[Keynote] How Top Companies Drive Customer Loyalty Through Digital Employee Experiences

Many organizations have invested heavily in the customer experience over the last few years to drive innovation and market leadership. But the top organizations recognize that investing in the digital employee experience is key to execution and long term growth. This organizational mindset is even more important in 2021 as employees remain in a hybrid work environment for the foreseeable future.

Join us as we discuss how world-class organizations like MGM Resorts, Amazon and Hilton recognize the importance in delivering a modern digital employee experience for all of their workers to deliver award-winning customer experiences.

In this session you’ll learn:

How to use frameworks like the Service-Profit Chain to map out and build your ideal employee experience
The role of technology in delivering a digital employee experience that works for every worker
How to measure results that connect to your larger business objectives

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Nicole Alvino

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