Montefiore Health System
Nora is a service management leader and has expertise in the area of service management design, operation, and technical support. She is also a leadership coach, mentor, and author. With extensive accomplishments in operations management, service level management, network support, desktop support, sales support, and process engineering/design, her focus always remains on elevating the customer service in all IT service delivery strategies. Throughout her career of over 25 years, Nora has held several roles in different industries, including commercial insurance, software development, healthcare insurance, financial services, and health system services. Her most recent role places her at the helm of the Service Management Office of a $7.5 billion healthcare organization (35,000 associates) in NY. Under her profound leadership, IT Service Management has been playing a crucial role in elevating the quality of service delivery from IT around clinical care, educational services, and research. She is a thought leader, with an entrepreneurial spirit, and a die-hard change agent. Her ability to motivate individuals and lead successful initiatives has earned her team members multiple awards and recognitions at the national US level.
Friday, October 15
US/Eastern from 12 :45 PM to 1 :25 PM ( 40 mins )
[Awards] Meet our Finalists & 2021 EX Leader of the Year Winner Announcement
Hear from each of our four Employee Experience Leader of the Year award finalists. Then, stay tuned for the announcement of Reworked 2021 Employee Experience Leader of the Year, and remarks by our winner!
2021 EX Leader of the Year Finalists, presented by Reworked:
- Debbie Connelly, Chief People Officer & SVP, HR, Hyland
- Tom Dewaele, VP & Global Head of Employee Experience, Unilever
- Michelle Dupont, VP of HR, Finning
- Nora Osman, Associate VP of IT, Montefiore IT
- Nicole Tate-Pappas, Director of Experience Management, Palo Alto Networks