Timing: Tuesday - 13:45 to 14:45
Location: Pacific 3
Digital transformation is possible, but technology alone is not the solution. Learn what differentiates companies that succeed with transforming customer and employee engagement, from those who never break free of the struggle. The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn't a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, learn what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption and culture have to align and proven organizational disciplines that result in better customer and employee engagement.
Speakers: Geoff Ables of C5 Insight