Agenda

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Tracks at a Glance

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Future of Work

Discover the future of work with AI, bots and machine learning.

Leadership and Transformation

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Employee Journey

Map the employee journey across multiple generations and see how EE works in practice.

Spring Sale!

Save $200 on your DWX19 passes. Use the extra money for happy hour.

Register Today

7:30 to 8:30

Breakfast and Registration

7:30 to 8:30

8:30 to 10:30

Workshop: Enterprise Social Bootcamp – Build Social Business Value

Feeling frustrated by a lack of effective collaboration and visible work in your organization? Do the powers that be still believe using social tools is a drain on productivity? Whether you want to kickstart using social in your organisation or want to revive flagging initiatives, learn how to build a thriving, resilient enterprise social network. Get business results through this engaging hands-on session with tips and techniques for going the distance and succeeding with your enterprise social efforts.

Speaker Rita Zonius of The Enterprise Social Engineer

8:30 to 10:30

Baltic / Bering

The Employee Journey

Workshop: Liberty Mutual's Intelligent Workplace Platform

Named winner of Digital Workplace of the Year award in 2018 by DWG in partnership with SMG/CMSWire, Liberty Mutual is an example of one of the most well-executed, high-performing digital workplace environments. This workshop will look at the journey to build an Intelligent Workplace platform exploring the productivity burdens employees face, use of digital assistants and chatbots and the importance of enhancing the employee experience.

Speaker Troy Campano of Liberty Mutual

8:30 to 10:30

Caribbean/Caspian

Digital Workplace Platforms

Workshop: Raising your Organization’s Digital IQ

Major research studies are indicating the importance of equipping the workforce with the skills to work digitally. However, many organizations are failing to address this challenge. This workshop corrals a selection of examples of best-practice digital skills initiatives inside a range of organizations.

Speaker Kevin Olp of Digital Workplace Group

8:30 to 10:30

Pacific 1

Leadership and Transformation

10:30 to 11:00

Morning Coffee & Networking Break

10:30 to 11:00

11:00 to 13:00

Workshop: Enterprise Search and Findability Explained

Microsoft Search is one of the most powerful and useful workloads in Office 365 used all over the world. However, too often it fails due to poor understanding and implementation. This workshop provides key tips and tricks to help you understand the do’s and don’ts with handling content, taxonomy and information architecture in Office 365 to get the best from Search. Find out what configuration and customization options are best, and what's on the roadmap for the future.

Speaker Agnes Molnar of Search Explained

11:00 to 13:00

Adriatic/Aegean

Digital Workplace Platforms

Workshop: Digital Workplace Journey Mapping

Create a better digital workplace experience by understanding your leaders, users and other stakeholders. Drive engagement, productivity, and continuous innovation. One of the top reasons employees do not engage is a disconnection between their digital workplace experience and overall productivity. Technology solutions can become so complex and difficult to use, that employees feel that they are working for technology – rather than the other way around. This interactive workshop identifies persona definitions, the foundations for journey maps and how to parse survey data.

Speaker Geoff Ables of C5 Insight

11:00 to 13:00

Baltic / Bering

The Employee Journey

Workshop: How Does Your Digital Workplace Measure Up?

Based on Digital Workplace Group research into the nuts and bolts of digital workplace performance measurement, learn from diagnostic work and benchmarks of major organizations' digital workplaces over the past four years. Discover key principles and practices that drive improvement in any digital workplace, plus an opportunity to share and explore challenges you face in creating a digital workplace fit for the future.

Speaker Edward Taylor of Digital Workplace Group

11:00 to 13:00

Pacific 2&3

Leadership and Transformation

Workshop: Lessons from Knowledge Management - Connecting People with Information and Each Other

Driven by the many challenges facing digital workplace practitioners today, knowledge management has spent the last 20 years building up rich practice around nurturing collaboration, knowledge sharing and content. In this workshop, learn how to help your employees connect with information and each other. Let knowledge management do what it does best: avoid reinventing the wheel.

Speaker Kevin Olp of Digital Workplace Group

11:00 to 13:00

Pacific 1

Leadership and Transformation

13:00 to 14:00

Networking Lunch

13:00 to 14:00

14:00 to 16:00

Workshop: Employee-Driven Design for a Perfect Day

What does the perfect first day at a new job look like? Help your employees by designing a perfect day in this hands-on, award-winning workshop. Learn the tools and strategies to co-create with employees, foster knowledge among cohorts and build a detailed roadmap and high-fidelity mock-up of the perfect employee experience.

Speaker Nick Allen of GE Healthcare

14:00 to 16:00

Caribbean/Caspian

Leadership and Transformation

Workshop: Setting up a User Experience Program

Creating and implementing a user experience program that is tailored to a specific organization and its users’ needs requires backing and commitment from the entire organization. This workshop investigates five practical steps towards setting up such a program.

Speaker Edward Taylor of Digital Workplace Group

14:00 to 16:00

Pacific 1

Leadership and Transformation

Workshop: A Critical Review of Office 365 & Its Alternatives

Office 365 has become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but digital workplace leaders typically struggle to gain full value from the platform. In this workshop, get a critical analysis on what Office 365 is good at and where it is lagging. Learn when, where, and how you need to supplement native services with alternatives. See the latest independent research and what the prognosis is for technology buyers under pressure.

Speaker Tony Byrne of Real Story Group

14:00 to 16:00

Pacific 2&3

Digital Workplace Platforms

16:00 to 17:30

Digital Workplace of the Year Awards

16:00 to 17:30
Tracks at a Glance

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Future of Work

Discover the future of work with AI, bots and machine learning.

Leadership and Transformation

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Employee Journey

Map the employee journey across multiple generations and see how EE works in practice.

Spring Sale!

Save $200 on your DWX19 passes. Use the extra money for happy hour.

Register Today

6:30 to 7:30

Lakeside Morning Run

Get up and go with a guided run along Lake Michigan, steps from the DWX19 venue. Jumpstart your morning as we prepare for an exciting day and get to know some fellow attendees while taking in fresh air along the Chicago Lake Front Trail.

6:30 to 7:30

Atlantic Foyer

7:30 to 8:30

Breakfast and Registration

7:30 to 8:30

8:30 to 9:45

Keynote: Politics, Business and Machine Learning

Machine learning is changing the way we do everything: decide who is credit worthy, who should be freed from prison, which children are at risk of abuse and who should see which news. But machine learning comes with trade-offs. In this keynote, examine how machine learning will reshape business strategy, examine the ethics and politics of using machine learning to make important decisions and use case studies to explore how regulation may change the nature of business strategy.

Speaker Josh Simons of Harvard University

8:45 to 9:15

Keynote Room

Future of Work Leadership and Transformation

Digital Workplace Case Study

Learn from real stories and real organizations that saw successes in the digital workplace ecosystem. More information is coming soon!

Speaker TBA

9:15 to 9:30

Keynote Room

Digital Workplace Platforms

9:45 to 10:45

Innovation Spotlights

See the latest and greatest in digital workplace technology and platforms. Engage in small groups with innovative technologies as they’re applied to real organizations.

9:45 to 10:45

Digital Workplace Platforms

10:45 to 11:15

Morning Coffee & Networking Break

10:45 to 11:15

11:15 to 12:15

DWG Taster: Experiencing DWG through Wells Fargo

This one-hour session is a unique opportunity to get a “taste” of what it’s like to be a DWG member. Find out why leading organizations like Wells Fargo join DWG and why they renew year after year. Learn how Wells Fargo have used DWG research, member exchanges, benchmarking insights and targeted interventions to shape their digital workplace journey via the backdrop of a live tour.

Speakers Nancy Goebel of Digital Workplace Group , Andrea Baltazar of Wells Fargo

11:15 to 12:15

Caribbean/Caspian

The Employee Journey

Office 365: The Good, The Bad and the Ugly

Office 365 is becoming a significant component within enterprise digital workplaces across the globe. The O365 platform often gets purchased under the guise of modernizing SharePoint, Exchange, and Office licensing under a single umbrella, but also includes a growing set of other services. This leaves enterprise licensees wondering just what they bought. What’s good, what’s bad, and what’s downright ugly? Savvy workplace leaders will assess Office 365 products on their individual merits, and set their colleagues’ expectations accordingly. Take a critical tour of the O365 environment based on research from hard-hitting critiques to key components of Redmond’s cloud suite.

Speaker Tony Byrne of Real Story Group

11:15 to 12:15

Pacific 1

Digital Workplace Platforms

Launch an Enterprise Social Network That Sticks

Introducing an Enterprise Social Network (ESN) in an organization that’s never had one is exciting and scary, in equal measures. While there’s incredible business value to be gained through enterprise social, don’t assume everyone will be enthusiastic or immediately understand the benefits. In fact launching enterprise social technology is just the beginning of a transformative change encouraging people to try a new and different way of working. Learn tips on how you can introduce and embed social technologies in the workplace in a way that helps both individuals and their companies make the most of these powerful tools in the digital age.

Speaker Rita Zonius of The Enterprise Social Engineer

11:15 to 12:15

Pacific 2&3

The Employee Journey

12:15 to 13:45

Networking Lunch

12:15 to 13:45

13:45 to 14:45

Live Tour: Knowledge Sharing at GE

GE created an enterprise-wide KM Strategy and began implementation in early 2016. In three years, they have designed and launched 160+ global communities for their engineering staff and others across GE businesses (with more than 130K members). Their focus is on tacit knowledge exchanges for GE’s engineering workforce. Within a year, they expect to grow to about 200 communities that engage about 175,000 employees in primary and supporting roles to our 55K+ engineers. In this session, see inside how GE is working within and across businesses to connect employees and drive business value, and experience a live tour of aspects of their digital workplace that showcases their Knowledge Management approach and user experience.

Speaker Daniel Ranta of GE

13:45 to 14:45

Caribbean/Caspian

The Employee Journey

Creating a People-Centric Digital Workplace

Digital transformation is possible, but technology alone is not the solution. Learn what differentiates companies that succeed with transforming customer and employee engagement, from those who never break free of the struggle. The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn't a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, learn what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption and culture have to align and proven organizational disciplines that result in better customer and employee engagement.

Speaker Geoff Ables of C5 Insight

13:45 to 14:45

Pacific 2&3

Leadership and Transformation

15:00 to 16:45

Keynote: What Does Good Look Like

Understanding what others are doing and what is considered best practice provides valuable insight and can make a real difference to the success of your digital workplace program or initiative. Learn from best practices, case studies, statistical data and expert opinions, drawing on examples from some of the world’s leading intranets and digital workplaces.

Speaker Nancy Goebel of Digital Workplace Group

15:00 to 15:45

Keynote Room

Leadership and Transformation

Digital Workplace Case Study

Learn from real stories and real organizations that saw successes in the digital workplace ecosystem. More information is coming soon!

Speaker TBA

15:45 to 16:00

Keynote Room

Digital Workplace Platforms

Panel: Next-Generation Workforces

What will the digital workplace look like in 2020? With a focus on the people who make up the workforce, hear directly from a panel of leaders on what it takes to create a more agile, more mobile, more digitally savvy and more inclusive digital workplace.

Speakers Siobhan Fagan of Simpler Media / CMSWire , Toni Vanwinkle of Adobe

16:00 to 16:30

Keynote Room

16:45 to 18:00

DWX Evening Reception

16:30 to 18:00
Tracks at a Glance

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Future of Work

Discover the future of work with AI, bots and machine learning.

Leadership and Transformation

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Employee Journey

Map the employee journey across multiple generations and see how EE works in practice.

Spring Sale!

Save $200 on your DWX19 passes. Use the extra money for happy hour.

Register Today

6:30 to 7:30

Lakeside Morning Run

Get up and go with a guided run along Lake Michigan, steps from the DWX19 venue. Jumpstart your morning as we prepare for an exciting day and get to know some fellow attendees while taking in fresh air along the Chicago Lake Front Trail.

6:30 to 7:30

Atlantic Foyer

7:30 to 8:30

Breakfast and Registration

7:30 to 8:30

8:30 to 9:30

Keynote: How Google Optimizes Productivity for the Best and Brightest

Google strives to hire the best and brightest, which presents two challenges: competing with the companies for top talent and creating an environment that allows them to thrive and foster innovation with a diverse set of people. This is at the center of Google’s philosophy to internal IT. With a focus on productivity with a strong security posture and the scale of a growing organization, see examples of the global Google wifi network and open hardware choices supporting a heterogeneous fleet of Windows, Mac, ChromeOS and Linux. Understand how Google designs their systems and technology to remove friction and optimize for productivity.

Speaker Kate Matsudaira of Google

8:45 to 9:15

Keynote Room

Leadership and Transformation

Digital Workplace Case Study

Learn from real stories and real organizations that saw successes in the digital workplace ecosystem. More information is coming soon!

Speaker TBA

9:15 to 9:30

Keynote Room

Digital Workplace Platforms

9:45 to 10:45

Innovation Spotlights

See the latest and greatest in digital workplace technology and platforms. Engage in small groups with innovative technologies as they’re applied to real organizations.

9:45 to 10:45

Digital Workplace Platforms

10:45 to 11:00

Morning Coffee & Networking Break

10:45 to 11:00

11:00 to 12:00

DWG Taster: Live Q&A with AskDWG

Bring your current digital workplace challenges to this one-hour live Q&A session with the AskDWG team. The team will mine the DWG extranet live to share how members tap into an extensive library of 70+ research reports, 400+ hours of recorded live tours, a homepage gallery of 300+ screenshots and a knowledge base with 300+ case studies for insights into good practice and lessons learned harvested from Fortune 1000 and equivalent organizations like IKEA, EY, The Coca-Cola Company, ING, Southwest Airlines and more.

Speaker Nancy Goebel of Digital Workplace Group

11:00 to 12:00

Adriatic/Aegean

The Employee Journey

Live Tour: Increasing Productivity with Digital Applications

See inside New York City's Commission on Human Rights (NYCHR) - understand how NYCHR implemented a new digital application to a union workforce that was working to be digitally fluent. In this session, learn the importance of including diverse users from different levels of an organization with implementing digital solution.

Speaker Stacey Blissett-Saavedra of New York Commission on Human Rights

11:00 to 12:00

Caribbean/Caspian

Leadership and Transformation

Live Tour: Unified Digital Workplace Technology at Sony Pictures Entertainment

See inside Sony Pictures Entertainment — understand how Sony’s team develops and executes a unified digital workplace technology strategy across their organization.

Speaker Christina Khavarian of Sony Pictures Entertainment

11:00 to 12:00

Pacific 1

Digital Workplace Platforms

Live Tour: How to Create a Truly Employee Centric Intranet

Since 2017, Schneider Electric has embarked on a journey to redefine its employee portal strategy and deliver the right experience to its users. With reinforced governance and employing analytics to ensure an unbiased decision-making process, Schneider is gradually transforming its intranet to free up the energy of its employees while increasing their engagement and productivity. In this session, see inside Schneider Electric's stages of user research, persona creation and use case prototyping and concept building at the heart of the design process.

Speaker Leanne Cunnold of Schneider Electric

11:00 to 12:00

Pacific Ballroom 2&3

The Employee Journey

12:00 to 13:30

Networking Lunch

12:00 to 13:30

13:30 to 14:30

Live Tour: How Kimberly-Clark Powers Employee Engagement

Kimberly-Clark is a leading, consumer packaged goods company that has created strong five billion-dollar brands including Huggies, Kleenex and Scott. In this session, see inside Kimberly-Clark’s employee journey, including what’s been successful in driving adoption and engagement. Learn about best practices, the challenges of creating communities and covering a breadth of topics including analytics, global launch strategies and community management techniques.

Speaker Karyn Prather of Kimberly-Clark

13:30 to 14:30

Caribbean/Caspian

Leadership and Transformation

DWG Member Session: What does the State of the Digital Workplace Mean for You?

How mature is your digital workplace? How does it compare with other respected organizations? How can you put your diagnostic results to strategic use following the conference? Join the Digital Workplace Group (DWG) benchmarking team for an exclusive read out of the state of the digital workplace while learning how to utilize these insights coupled with the results from DWG’s digital workplace diagnostic.

Speakers Nancy Goebel of Digital Workplace Group , Edward Taylor of Digital Workplace Group

13:30 to 14:30

Pacific 2&3

Leadership and Transformation

14:30 to 14:45

Afternoon Coffee and Networking Break

14:30 to 14:45

14:45 to 16:15

Digital Workplace Case Study

Learn from real stories and real organizations that saw successes in the digital workplace ecosystem. More information is coming soon!

Speaker TBA

15:10 to 15:25

Keynote Room

Digital Workplace Platforms

Keynote: Your Perfect Day - An Amazingly Simple Way to Innovate

Inspired by his time with Steve Wozniak (Apple), Sensei Chihiro Nakao (founder of ShingiJutsu), Doug Dietz (found of Menlo), and teachings from IDEO and Standford D-School, learn how Nick has distilled dozens of teachings into an amazingly simple approach to Employee and Customer Experience. Hear stories from India, where a team uses this approach to save the lives of at-risk newborns. Follow his adventures in Haiti, as he brings world-class education to a remote school with no electricity or internet. Hear how this approach is saving GE Healthcare millions every year, creating award-winning products, and digest insights from the past few days of Digital Workplace Experience as concrete actions.

Speaker Nick Allen of GE Healthcare

15:25 to 16:00

Keynote Room

Company Culture Future of Work

Digital Workplace Experience Farewell

After three days of inspiring, actionable conference experiences, say farewell to the DWX community with the conference team. Plus, learn more about next steps and future events!

Speakers Paul Miller of Digital Workplace Group , Brice Dunwoodie of Simpler Media / CMSWire

16:00 to 16:15

Keynote Room

Leadership and Transformation

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