Agenda

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Tracks at a Glance

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Future of Work

Discover the future of work with AI, bots and machine learning.

Leadership and Transformation

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Employee Journey

Map the employee journey across multiple generations and see how EE works in practice.

Group Rates!

Bring your team to DWX19 with our group rates!

See Rates

7:30 to 8:30

Breakfast and Registration

7:30 to 8:30

8:30 to 10:30

Workshop: Strategic Framework Lab for Designing and Launching Your Platform

Join our Unily Bootcamp and create a winning strategy for a new or existing platform. Through a series of interactive labs with our expert consultant Paul Seda, you’ll leave with a blueprint that covers the design and launch phases of our battle-tested success framework.

Speaker Paul Seda of Unily

8:30 to 10:30

Pacific 3

Workshop: Strategies and Tactics To Improve Your Broken Search Experience

Having issues with your intranet search experience? This session will give you the tools and techniques to address your search woes. You will walk away with a deeper understanding of the role your content plays in the process. You will learn how to use analytics to diagnose problems, establish potential solutions, and measure your progress. Finally, you will be exposed to some new technologies that can support you in delivering a search experience your users will love.

Speaker Greg Nemeth of EY

8:30 to 10:30

Adriatic/Aegean

Digital Workplace Platforms

Workshop: Enterprise Social Bootcamp – Build Social Business Value

Feeling frustrated by a lack of effective collaboration and visible work in your organization? Do the powers that be still believe using social tools is a drain on productivity? Whether you want to kickstart using social in your organisation or want to revive flagging initiatives, learn how to build a thriving, resilient enterprise social network. Get business results through this engaging hands-on session with tips and techniques for going the distance and succeeding with your enterprise social efforts.

Speaker Rita Zonius of The Enterprise Social Engineer

8:30 to 10:30

Baltic / Bering

The Employee Journey

[FILLED] Workshop: Liberty Mutual's Intelligent Workplace Platform

Named winner of Digital Workplace of the Year award in 2018 by DWG in partnership with SMG/CMSWire, Liberty Mutual is an example of one of the most well-executed, high-performing digital workplace environments. This workshop will look at the journey to build an Intelligent Workplace platform exploring the productivity burdens employees face, use of digital assistants and chatbots and the importance of enhancing the employee experience.

Speaker Troy Campano of Liberty Mutual

8:30 to 10:30

Caribbean/Caspian

Digital Workplace Platforms

[FILLED] Workshop: Raising your Organization’s Digital IQ

Major research studies are indicating the importance of equipping the workforce with the skills to work digitally. However, many organizations are failing to address this challenge. This workshop corrals a selection of examples of best-practice digital skills initiatives inside a range of organizations.

Speaker Kevin Olp of Digital Workplace Group

8:30 to 10:30

Pacific 1

Leadership and Transformation

10:30 to 11:00

Morning Coffee & Networking Break

10:30 to 11:00

11:00 to 13:00

Workshop: Enterprise Search and Findability Explained

Microsoft Search is one of the most powerful and useful workloads in Office 365 used all over the world. However, too often it fails due to poor understanding and implementation. This workshop provides key tips and tricks to help you understand the do’s and don’ts with handling content, taxonomy and information architecture in Office 365 to get the best from Search. Find out what configuration and customization options are best, and what's on the roadmap for the future.

Speaker Agnes Molnar of Search Explained

11:00 to 13:00

Adriatic/Aegean

Digital Workplace Platforms

[FILLED] Workshop: Digital Workplace Journey Mapping

Create a better digital workplace experience by understanding your leaders, users and other stakeholders. Drive engagement, productivity, and continuous innovation. One of the top reasons employees do not engage is a disconnection between their digital workplace experience and overall productivity. Technology solutions can become so complex and difficult to use, that employees feel that they are working for technology – rather than the other way around. This interactive workshop identifies persona definitions, the foundations for journey maps and how to parse survey data.

Speaker Geoff Ables of C5 Insight

11:00 to 13:00

Baltic / Bering

The Employee Journey

Workshop: Pushing Digital Transformation to the Edge of the Enterprise [Hands-On]

Digital transformation is typically a top-down strategy that is guided by the CIO. However, while most strategies address large, organization-wide processes, there are hundreds of long-tail business processes that remain in the shadows. This hands-on workshop will present a solution that allows business line leaders to quickly and easily create their own automated solutions without the need for IT involvement, while still complying with stringent IT security and governance standards. Participants should come with laptops, ready to make their own automated processes.

Please bring a laptop to this hands-on session.

Speaker Neil Miller of KissFlow

11:00 to 13:00

Caribbean/Caspian

Digital Workplace Platforms

Workshop: Lessons from Knowledge Management - Connecting People with Information and Each Other

Driven by the many challenges facing digital workplace practitioners today, knowledge management has spent the last 20 years building up rich practice around nurturing collaboration, knowledge sharing and content. In this workshop, learn how to help your employees connect with information and each other. Let knowledge management do what it does best: avoid reinventing the wheel.

Speaker Kevin Olp of Digital Workplace Group

11:00 to 13:00

Pacific 1

Leadership and Transformation

[FILLED] Workshop: How Does Your Digital Workplace Measure Up?

Based on Digital Workplace Group research into the nuts and bolts of digital workplace performance measurement, learn from diagnostic work and benchmarks of major organizations' digital workplaces over the past four years. Discover key principles and practices that drive improvement in any digital workplace, plus an opportunity to share and explore challenges you face in creating a digital workplace fit for the future.

Speaker Edward Taylor of Digital Workplace Group

11:00 to 13:00

Pacific 3

Leadership and Transformation

13:00 to 14:00

Networking Lunch

13:00 to 14:00

Lunch & Learn: Five Keys to Optimizing Your Meeting Experience for the Digital Workplace

Join us during lunch for Five Keys to Optimizing Your Meeting Experience for the Digital Workplace with BlueJeans!

BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting.

13:00 to 14:00

Pacific 3

Digital Workplace Platforms

14:00 to 16:00

Workshop: How Data and Machine Learning is Transforming Workplace Decision Making

Data is changing the way governments and businesses all over the world make decisions. As the world becomes more connected and society produces more data to be analyzed and processed, organizations are called to adapt. Governments are tasked to develop frameworks for governing data-driven decision-making. Businesses need not only to comply with these evolving frameworks, but learn how to use data efficiently, ethically and fast. In this workshop, understand machine learning and its impact on how date is changing-decision making throughout organizations. Explore some of the most important regulatory and ethical challenges that modern businesses need to face to adapt to this new digital era.

Speaker Josh Simons of Harvard University

14:00 to 16:00

Adriatic/Aegean

Future of Work

Workshop: Road-Mapping Your Digital Transformation: Creating Strategic Plans and Timelines

A documented strategic plan for your organization's digital transformation is critical to its success, but creating such a plan is difficult, and what should that plan look like? In this interactive workshop, find out how to align your organization's goals, processes and stakeholders; group and prioritize themes for real digital transformation and create a tactical, quarter-by-quarter roadmap you can use to socialize and execute your strategy. Learn how to map work streams for use cases, technical needs and ongoing change management. In this workshop, document your own organization's roadmap and take home a draft you can review and finalize.

Speakers Ted Hopton of AppFusions , Shaun Slattery of AppFusions

14:00 to 16:00

Baltic/Bering

Leadership and Transformation

Workshop: Employee-Driven Design for a Perfect Day

What does the perfect first day at a new job look like? Help your employees by designing a perfect day in this hands-on, award-winning workshop. Learn the tools and strategies to co-create with employees, foster knowledge among cohorts and build a detailed roadmap and high-fidelity mock-up of the perfect employee experience.

Speaker Nick Allen of GE Healthcare

14:00 to 16:00

Caribbean/Caspian

Leadership and Transformation

Workshop: Setting up a User Experience Program

Creating and implementing a user experience program that is tailored to a specific organization and its users’ needs requires backing and commitment from the entire organization. This workshop investigates five practical steps towards setting up such a program.

Speaker Edward Taylor of Digital Workplace Group

14:00 to 16:00

Pacific 3

Leadership and Transformation

[FILLED] Workshop: A Critical Review of Office 365 & Its Alternatives

Office 365 has become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but digital workplace leaders typically struggle to gain full value from the platform. In this workshop, get a critical analysis on what Office 365 is good at and where it is lagging. Learn when, where, and how you need to supplement native services with alternatives. See the latest independent research and what the prognosis is for technology buyers under pressure.

Speaker Tony Byrne of Real Story Group

14:00 to 16:00

Pacific 1

Digital Workplace Platforms

16:00 to 18:00

Welcome Reception & Happy Hour

Join your fellow Digital Workplace Experience attendees for cocktails and passed hors d'oeuvres. Discuss the conference so far and learn about the winners of the Digital Workplace Awards. 

16:00 to 17:00

Innovation Garden

Digital Workplace of the Year Awards

Gather around, grab a drink and celebrate organizations and practitioners who have excelled at creating well-executed, high-performing digital workplace environments.

Speakers Paul Miller of Digital Workplace Group , Siobhan Fagan of Simpler Media / CMSWire

17:00 to 18:00

Keynote Room

Leadership and Transformation

Tracks at a Glance

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Future of Work

Discover the future of work with AI, bots and machine learning.

Leadership and Transformation

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Employee Journey

Map the employee journey across multiple generations and see how EE works in practice.

Group Rates!

Bring your team to DWX19 with our group rates!

See Rates

6:30 to 7:30

Lakeside Morning Run

Get up and go with a guided run along Lake Michigan, steps from the DWX19 venue. Jumpstart your morning as we prepare for an exciting day and get to know some fellow attendees while taking in fresh air along the Chicago Lake Front Trail.

6:30 to 7:30

Atlantic Foyer

7:30 to 8:30

Breakfast and Registration

7:30 to 8:30

8:30 to 9:45

Welcome & Morning Address

Welcome to Digital Workplace Experience 2019!

Speakers Brice Dunwoodie of Simpler Media / CMSWire , Paul Miller of Digital Workplace Group

8:30 to 8:45

Keynote Room

Leadership and Transformation

Keynote: Politics, Business and Machine Learning

Machine learning is changing the way we do everything: decide who is credit worthy, who should be freed from prison, which children are at risk of abuse and who should see which news. But machine learning comes with trade-offs. In this keynote, examine how machine learning will reshape business strategy, examine the ethics and politics of using machine learning to make important decisions and use case studies to explore how regulation may change the nature of business strategy.

Speaker Josh Simons of Harvard University

8:45 to 9:15

Keynote Room

Future of Work Leadership and Transformation

Boosting Team Effectiveness in High-Stress Environments

How can a fast-paced organization quickly prioritize and triage issues in today’s rapid culture? How does a company ensure timely data is being shared to not only the right people but then also empower those to collaborate and take action in real time? How can a group work on multiple complex projects efficiently all while making sure information is accurate? Learn how the Chicago Tribune, the most-read daily newspaper of the Chicago metropolitan area, leverages their digital workplace platform to create a culture of agility, greater transparency and individual empowerment that leads to a high performing team and increased productivity.

Speaker Kurt Gessler of Tribune Publishing

9:15 to 9:30

Keynote Room

Leadership and Transformation

9:45 to 10:45

Innovation Spotlights

See the latest and greatest in digital workplace technology and platforms. Engage in small groups with innovative technologies as they’re applied to real organizations.

9:45 to 10:45

Pacific Foyer

Digital Workplace Platforms

10:45 to 11:15

Morning Coffee & Networking Break

10:45 to 11:15

11:15 to 12:15

“Show Me the Future of Work” Employee Experience Redefined with AI

Whether you’re at home or on-the-go, intelligent assistants help you tackle your growing to-do list easily and efficiently -- from checking the weather to streaming your favorite songs. But it shouldn’t stop there. What if you could on-board an employee while ordering a latte? Have your new address updated by HR with a single text? Join us for a stimulating conversation on key trends shaping the Future of Work and learn practical advice on using AI to redefine the employee experience to be more exciting, engaging, and intelligent.

Speaker Daren Goeson of BMC

11:15 to 12:15

Adriatic/Aegean

Future of Work

DWG Taster: Experiencing DWG through Wells Fargo

This one-hour session is a unique opportunity to get a “taste” of what it’s like to be a DWG member. Find out why leading organizations like Wells Fargo join DWG and why they renew year after year. Learn how Wells Fargo have used DWG research, member exchanges, benchmarking insights and targeted interventions to shape their digital workplace journey via the backdrop of a live tour.

Speakers Nancy Goebel of Digital Workplace Group , Jennifer Burkhart of Wells Fargo

11:15 to 12:15

Caribbean/Caspian

The Employee Journey

How HR Can Help Fix Employee Experience

HR leaders know the difference between winning or losing talent often comes down to one thing: Employee Experience (EX), or how your people feel about the day-to-day work of work. In this session, learn how HR can break down the problems that plague core HR processes and bring down EX friction, fragmentation and silos by bringing their work into an adaptive collaboration hub. Take a deeper look at how HR teams can break down communication silos, integrate all of their apps and tools and create an employee experience within HR that has lasting impact on any organization.

Speaker Dawn Sharifan of Slack

11:15 to 12:15

Baltic/Bering

The Employee Journey

Office 365: The Good, The Bad and the Ugly

Office 365 is becoming a significant component within enterprise digital workplaces across the globe. The O365 platform often gets purchased under the guise of modernizing SharePoint, Exchange, and Office licensing under a single umbrella, but also includes a growing set of other services. This leaves enterprise licensees wondering just what they bought. What’s good, what’s bad, and what’s downright ugly? Savvy workplace leaders will assess Office 365 products on their individual merits, and set their colleagues’ expectations accordingly. Take a critical tour of the O365 environment based on research from hard-hitting critiques to key components of Redmond’s cloud suite.

Speaker Tony Byrne of Real Story Group

11:15 to 12:15

Pacific 1

Digital Workplace Platforms

A Journey into NYC Commission on Human Rights Digital Workplace

See inside New York City's Commission on Human Rights (NYCHR) - understand how NYCHR implemented a new digital application to a union workforce that was working to be digitally fluent. In this session, learn the importance of including diverse users from different levels of an organization with implementing digital solution.

Speaker Stacey Blissett-Saavedra of New York Commission on Human Rights

11:15 to 12:15

Pacific 3

Leadership and Transformation

12:15 to 13:45

Lunch & Learn: Sponsored by Sift

Join us for an interactive lunch and learn with Sift!

Sift is the powerfully simple way to empower your people to discover and benefit from the collective knowledge and experience of every one of their colleagues

12:15 to 13:45

Pacific 2

Digital Workplace Platforms

Digital Workplace Impact Podcast: Is the era of the ‘organization as machine’ over?

Join Paul Miller, Founder and CEO of Digital Workplace Group, in this live podcast recording where he will dive into how/whether the industrial age idea of the organization as a machine is over as new ways of working and organizing evolve for the digital age. From a mechanistic view to a ‘natural world’ view. Paul Miller will be accompanied by soon-to-be announced guests.

Speakers Paul Miller of Digital Workplace Group , Toni Vanwinkle of Adobe , Nick Allen of GE Healthcare

12:15 to 13:45

Keynote Room

13:45 to 14:45

Shaping the Future of Work with an Intelligent Workplace

In the upcoming years, innovation in enterprise software won’t come from new tools but from better ones. Artificial intelligence has the potential to take the workplace by storm by making existing software dramatically more efficient. This session will begin by looking at these technologies to show examples of how they are transforming the workplace and giving superpowers to organizations and employees. Get to know the AI-related trends that will shape the future of the work and understand the technologies that can make an Intelligent Workplace become a reality.

Speaker Maximo Castagno of Beezy

13:45 to 14:45

Adriatic/Aegean

Future of Work

How to Improve Employee Lifetime Value with Better Workforce Experiences

Engaged and satisfied employees are happier, more effective and choose to remain with a company longer all while delivering better service. However, operationalizing a focus on employee experience requires breaking down functional silos between HR and IT, and new processes, practices and measurement approaches. In this session, explore how companies empower employees to be more productive with technology that unifies, simplifies and optimizes their daily work.

Speaker Fouad ElNaggar of Citrix

13:45 to 14:45

Baltic/Bering

The Employee Journey

Live Tour: Knowledge Sharing at GE

GE created an enterprise-wide KM Strategy and began implementation in early 2016. In three years, they have designed and launched 160+ global communities for their engineering staff and others across GE businesses (with more than 130K members). Their focus is on tacit knowledge exchanges for GE’s engineering workforce. Within a year, they expect to grow to about 200 communities that engage about 175,000 employees in primary and supporting roles to our 55K+ engineers. In this session, see inside how GE is working within and across businesses to connect employees and drive business value, and experience a live tour of aspects of their digital workplace that showcases their Knowledge Management approach and user experience.

Speaker Daniel Ranta of GE

13:45 to 14:45

Caribbean/Caspian

The Employee Journey

How Finnair Adopts and Builds on Digitalization

How can we enable a more efficient and streamlined operational environment that enhances our employee experience? What needs to happen in order for us to succeed in our vision to create the best intelligent travel ecosystem? What role does AI, data and emerging technologies play across our organization? Learn how Finnair, a 95 year old airline, has been navigating towards a future proof working environment.

Speaker Patrik Etelävuori of Finnair

13:45 to 14:45

Pacific 1

Future of Work

Creating a People-Centric Digital Workplace

Digital transformation is possible, but technology alone is not the solution. Learn what differentiates companies that succeed with transforming customer and employee engagement, from those who never break free of the struggle. The innovation engine behind next generation customer experiences is engaged employees. Being people-centric isn't a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years. In this session, learn what a people-centric organization looks like, with case studies highlighting how big data, analytics, employee engagement, processes, change management, user adoption and culture have to align and proven organizational disciplines that result in better customer and employee engagement.

Speaker Geoff Ables of C5 Insight

13:45 to 14:45

Pacific 3

Leadership and Transformation

14:45 to 15:15

Afternoon Coffee and Networking Break

14:45 to 15:15

15:15 to 16:30

Keynote: What Does Good Look Like

Understanding what others are doing and what is considered best practice provides valuable insight and can make a real difference to the success of your digital workplace program or initiative. Learn from best practices, case studies, statistical data and expert opinions, drawing on examples from some of the world’s leading intranets and digital workplaces.

Speaker Nancy Goebel of Digital Workplace Group

15:15 to 15:45

Keynote Room

The Employee Journey

Conquer the Multi-front Battle in Modern Digital Transformations and Collaboration

No argument here that deep collaboration and community features in a digital workplace are critically important, but truth is, contemporary organizations need a lot more, including customizable and contextually integrated experiences, best-in-class extensibility, intelligence, and security. Learn how AppFusions is helping their customers with these challenges with AlohaCloud, the modern "super-app" for digital workplaces and experiences. Our "deploy anywhere" DXP/DWP platform includes dozens of integrations, AI, real-time data ingestion, engagement metrics, messaging, streams, AI/machine-learning, BI, highly performant searchable blockchain encryption, mobile, and more.

Speaker Ellen Feaheny of AppFusions

15:45 to 16:00

Keynote Room

Panel: Next-Generation Workforces

What will the digital workplace look like in 2030? With a focus on the people who make up the workforce, hear directly from a panel of leaders on what it takes to create a more agile, more mobile, more digitally savvy and more inclusive digital workplace.

Speakers Siobhan Fagan of Simpler Media / CMSWire , Toni Vanwinkle of Adobe , Jayne Lerman of Mastercard , Nisreen Farhan of IMF , Alex Kantrowitz of Buzzfeed

16:00 to 16:30

Keynote Room

Leadership and Transformation

16:30 to 18:00

DWX Evening Reception

16:30 to 18:00
Tracks at a Glance

Digital Workplace Platforms

Define and run successful digital workplace technology projects.

Future of Work

Discover the future of work with AI, bots and machine learning.

Leadership and Transformation

Engage leadership to define the digital workplace and shape culture across the enterprise.

The Employee Journey

Map the employee journey across multiple generations and see how EE works in practice.

Group Rates!

Bring your team to DWX19 with our group rates!

See Rates

6:30 to 7:30

Lakeside Morning Run

Get up and go with a guided run along Lake Michigan, steps from the DWX19 venue. Jumpstart your morning as we prepare for an exciting day and get to know some fellow attendees while taking in fresh air along the Chicago Lake Front Trail.

6:30 to 7:30

Atlantic Foyer

7:30 to 8:30

Breakfast and Registration

7:30 to 8:30

8:30 to 9:30

Morning Address: State of the Digital Workplace Report

Understand the how, why and what's next of this digital workplace conference through exclusive data from CMSWire's 2019 State of Digital Workplace report.

Speaker Siobhan Fagan of Simpler Media / CMSWire

8:30 to 8:45

Keynote Room

Leadership and Transformation

Keynote: How Google Optimizes Productivity for the Best and Brightest

Google strives to hire the best and brightest, which presents two challenges: competing with the companies for top talent and creating an environment that allows them to thrive and foster innovation with a diverse set of people. This is at the center of Google’s philosophy to internal IT. With a focus on productivity with a strong security posture and the scale of a growing organization, see examples of the global Google wifi network and open hardware choices supporting a heterogeneous fleet of Windows, Mac, ChromeOS and Linux. Understand how Google designs their systems and technology to remove friction and optimize for productivity.

Speaker Kate Matsudaira of Google

8:45 to 9:15

Keynote Room

Leadership and Transformation

Leveraging Digital Workspace Tools to Boost Productivity and Employee Engagement

Unleashed by new digital business models and new work-styles, work has evolved to take on more digital dimensions. However, this has resulted in increasingly complex IT environments. Workers today are frustrated and overwhelmed with multiple apps and technologies they need to get through their day. They want to have access to information more seamlessly and have the ability to work on any device from any location. In this case study, reimagine what it means to harness and simplify technology to drive greater engagement, efficiency and productivity and learn how to manage a truly unified digital workplace that is secure and intelligent.

Speaker Fouad ElNaggar of Citrix

9:15 to 9:30

Keynote Room

Digital Workplace Platforms

9:45 to 10:45

Innovation Spotlights

See the latest and greatest in digital workplace technology and platforms. Engage in small groups with innovative technologies as they’re applied to real organizations.

9:45 to 10:45

Pacific Foyer

Digital Workplace Platforms

10:45 to 11:15

Morning Coffee & Networking Break

10:45 to 11:00

11:15 to 12:15

DWG Taster: Live Q&A with AskDWG

Bring your current digital workplace challenges to this one-hour live Q&A session with the AskDWG team. The team will mine the DWG extranet live to share how members tap into an extensive library of 70+ research reports, 400+ hours of recorded live tours, a homepage gallery of 300+ screenshots and a knowledge base with 300+ case studies for insights into good practice and lessons learned harvested from Fortune 1000 and equivalent organizations like IKEA, EY, The Coca-Cola Company, ING, Southwest Airlines and more.

Speaker Nancy Goebel of Digital Workplace Group

11:15 to 12:15

Adriatic/Aegean

The Employee Journey

The Genesis for an Intelligent & Consistent Employee Experience

The intranet is beginning to evolve into one of the most critical technologies an enterprise can deploy today: an employee experience platform. This evolution is leading to a massive culture shift that can’t be navigated in silos or treated exclusively as an IT, Internal communications or HR initiative. So how can a cross-disciplinary team be the genesis for a consistent employee experience? In this session, explore the most critical trends impacting the digital workplace and how to develop an effective approach and employee experience strategy that unleashes extraordinary possibilities and puts employees at the center of everything you do.

Speaker Brett Caldon of Workgrid

11:15 to 12:15

Baltic/Bering

Digital Workplace Platforms

Launch an Enterprise Social Network That Sticks

Introducing an Enterprise Social Network (ESN) in an organization that’s never had one is exciting and scary, in equal measures. While there’s incredible business value to be gained through enterprise social, don’t assume everyone will be enthusiastic or immediately understand the benefits. In fact launching enterprise social technology is just the beginning of a transformative change encouraging people to try a new and different way of working. Learn tips on how you can introduce and embed social technologies in the workplace in a way that helps both individuals and their companies make the most of these powerful tools in the digital age.

Speaker Rita Zonius of The Enterprise Social Engineer

11:15 to 12:15

Caribbean/Caspian

The Employee Journey

Live Tour: Unified Digital Workplace Technology at Sony Global

See inside Sony Global — understand how Sony’s team develops and executes a unified digital workplace technology strategy across their organization.

Speaker Christina Khavarian of SONY GISC

11:15 to 12:15

Pacific 1

Digital Workplace Platforms

Live Tour: How to Create a Truly Employee Centric Intranet

Since 2017, Schneider Electric has embarked on a journey to redefine its employee portal strategy and deliver the right experience to its users. With reinforced governance and employing analytics to ensure an unbiased decision-making process, Schneider is gradually transforming its intranet to free up the energy of its employees while increasing their engagement and productivity. In this session, see inside Schneider Electric's stages of user research, persona creation and use case prototyping and concept building at the heart of the design process.

Speaker Lina Maria-Perdomo of Schneider Electric

11:15 to 12:15

Pacific 3

The Employee Journey

12:15 to 13:30

Networking Lunch

12:15 to 13:30

Book Signing with Paul Miller

Grab a signed copy of Paul Miller's "The Digital Renaissance of Work" at the Innovation Garden.

Speaker Paul Miller of Digital Workplace Group

12:45 to 13:30

Innovation Garden

13:30 to 14:30

How Intranet Data and Machine Learning Can Reveal What’s Really Happening in Your Enterprise

The modern intranet has the ability to connect your entire enterprise, gathering and recording vast amounts of data each and every time your employees use it to not only interact with each other, but with the content and tools that you provide.

So, how do you turn big data from simple usage statistics, into something more tangible?

In this session, Interact explores how by combining intranet data with new analysis techniques and machine learning, we can uncover what’s really happening in our workplaces: ensuring your intranet project offers valuable insights and tangible ROI.

Speaker Scott Hitchins of Interact

13:30 to 14:30

Pacific Ballroom 1

Live Tour: Inside Adobe: Modernizing an Award-Winning Intranet

In 2015, Inside Adobe was named a Nielsen Norman Group Intranet Design Annual winner. Since then, Adobe has doubled in size, both organically and via acquisition. They’ve also introduced multiple third-party services for business processes such as benefits administration, payroll and procurement. With the expanded audience and technical landscape, how do we ensure Inside Adobe remains the single destination for employees to get their news and information, and access to the tools they need to get their job done? Hear about our journey and get a sneak peek of the design weeks ahead of our launch.

Speakers Ric Zito of Adobe , Sam Woodman of Adobe

13:30 to 14:30

Adriatic/Aegean

Digital Workplace Platforms

Case Study: Foundations of a Digital Workplace - the Modern Intranet

While the consumer digital experience has grown more sophisticated, streamlined and personalized, employee digital experiences are lagging behind. Legacy intranets and cloud solutions have become cluttered document graveyards that are challenging for teams to manage, navigate and search, hindering productivity and collaboration. In this case study, discover Principal Financial Group’s journey in developing a new intranet. Take a deep dive on how to create an employee experience platform that allows for increasingly democratized content and a personalized, consumer-like experience. All this, while still maintaining a highly-regulated governance structure across several languages and worldwide locations.

Speakers Keith Kratochvil of Principal Financial Group, Inc. , David Maffei of Akumina

13:30 to 14:30

Baltic/Bering

Digital Workplace Platforms

How Kimberly-Clark Powers Employee Engagement

Kimberly-Clark is a leading, consumer packaged goods company that has created strong five billion-dollar brands including Huggies, Kleenex and Scott. In this session, see inside Kimberly-Clark’s employee journey, including what’s been successful in driving adoption and engagement. Learn about best practices, the challenges of creating communities and covering a breadth of topics including analytics, global launch strategies and community management techniques.

Speaker Karyn Prather of Kimberly-Clark

13:30 to 14:30

Caribbean/Caspian

Leadership and Transformation

DWG Member Session: What Does the State of the Digital Workplace Mean for You?

How mature is your digital workplace? How does it compare with other respected organizations? How can you put your diagnostic results to strategic use following the conference? Join the Digital Workplace Group (DWG) benchmarking team for an exclusive read out of the state of the digital workplace while learning how to utilize these insights coupled with the results from DWG’s digital workplace diagnostic.

Speakers Nancy Goebel of Digital Workplace Group , Edward Taylor of Digital Workplace Group

13:30 to 14:30

Pacific 3

Leadership and Transformation

14:30 to 15:00

Afternoon Coffee and Networking Break

14:30 to 15:00

15:00 to 16:15

Case Study: CDW's DWS Journey

Delivering the right experiences with the adoption training at CDW enabled coworkers to embrace change and adopt new meeting technologies. In this case study, get a a quick glimpse of how we drove impactful results.

Speaker Nathan Coutinho of CDW

15:00 to 15:15

Keynote Room

Keynote: Your Perfect Day - An Amazingly Simple Way to Innovate

Inspired by his time with Steve Wozniak (Apple), Sensei Chihiro Nakao (founder of ShingiJutsu), Doug Dietz (found of Menlo), and teachings from IDEO and Standford D-School, learn how Nick has distilled dozens of teachings into an amazingly simple approach to Employee and Customer Experience. Hear stories from India, where a team uses this approach to save the lives of at-risk newborns. Follow his adventures in Haiti, as he brings world-class education to a remote school with no electricity or internet. Hear how this approach is saving GE Healthcare millions every year, creating award-winning products, and digest insights from the past few days of Digital Workplace Experience as concrete actions.

Speaker Nick Allen of GE Healthcare

15:15 to 16:00

Keynote Room

Company Culture Future of Work

Digital Workplace Experience Farewell

After three days of inspiring, actionable conference experiences, say farewell to the DWX community with the conference team. Plus, learn more about next steps and future events!

Speakers Paul Miller of Digital Workplace Group , Brice Dunwoodie of Simpler Media / CMSWire

16:00 to 16:15

Keynote Room

Leadership and Transformation

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