Rethink how work gets done, and empower your people to thrive with a digital workplace that adapts to their needs. Learn from the leaders at DWX ’22.
The tools and strategies that worked years ago may not be what moves us forward today. As we enter a period where flexibility is paramount, it’s time to rethink our digital and physical workplaces.
Topics will include:
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Wednesday, October 12
11 :00 AM
11 :00 AM - 11 :45 AM EST (45 mins)
[Welcome and Opening Keynote] Reinventing Jobs to Optimize Work Automation
AI will significantly disrupt and potentially empower the global workforce. It won’t happen all at once or in every job, but it will happen, and leaders will need an automation strategy that realizes its benefits, avoids needless costs, and rests on a more nuanced understanding of work. Leaders need a clear-eyed way to think about how these technologies will specifically affect their organizations. The right question isn’t which jobs are going to be replaced, but rather, what work will be redefined, and how?
John Boudreau
Professor Emeritus & Sr. Research Scientist
University of Southern California
Siobhan Fagan
Editor In Chief
Reworked
Mike Petrusky
Host of the Workplace Innovator Podcast
iOFFICE SpaceIQ
Main Stage
11 :50 AM
11 :50 AM - 12 :25 PM EST (35 mins)
[Main Stage Keynote] Transforming a Workforce, Fulfilling a Purpose with Grainger
With a portfolio of 30+ million products, 4.5 million active customers, and over 24,000 team members, Grainger is renowned for its inclusive and authentic workplace culture rooted in their trademark purpose: We Keep the World Working®. Challenged with connecting 300+ branches across North America, it took the collective power of IT, HR, comms and compliance to transform their internal comms and connect their dispersed, multilingual workforce. Join Brodie Bertrand, Vice President, Communications & Public Affairs at Grainger and Rey Bouknight, Strategy Director at Firstup as they chat about the strategies they employed to drive engagement, including:
Don’t miss this opportunity to get real-world examples that will help you drive digital transformation at your company.
Rey Bouknight
Strategy Director
Firstup
Brodie Bertrand
Vice President, Communications & Public Affairs
W.W. Grainger, Inc.
Main Stage
12 :30 PM
12 :30 PM - 12 :55 PM EST (25 mins)
[Discussion] Can the Personalized Workplace Tame Overload?
Your employees are taxed by the proliferation of tools and information designed to help them. Can a personalized digital workplace offer a solution? Gain unique insights into ways companies are offering personalization that helps employees navigate their learning & development, and ultimately help increase productivity and tame the overload.
Topics may include:
Siobhan Fagan
Editor In Chief
Reworked
Michelle Braden
Vice President, Global Talent Development
WEX
Catherine Brinkman
VP of Client Experience
Dale Carnegie
Panel
1 :00 PM
1 :00 PM - 1 :10 PM EST (10 mins)
[Demo Derby] with ServiceNow and Coveo
During this rapid-fire session, you will have an opportunity to watch and review high-impact demos from some of the most innovative products in the market.
Demo #1: Boost Engagement with ServiceNow’s Unified Experience
See how ServiceNow unifies employee service experiences by connecting systems and departments. Learn how ServiceNow can easily streamline workplace services and employee communications across the organization with omnichannel tools to help boost employee productivity.
Presented by: Loren Kamnitzer, Sr Technical Product Marketing Manager, ServiceNow
Demo #2: Use AI to Deliver a Unified and Dynamic Employee Experience
See how Coveo helps companies provide an intelligent employee experience with a focus on an AI-powered intranet, which leverages our front-end, hosted, headless search page, our unified index, and machine learning models. By helping employees navigate the complex digital workplace, employees can save time, reduce frustration, and stay focused on delivering business results. Get started today: https://www.coveo.com/en/solutions/digital-workplace.
In this session, attendees will:
Juanita Olguin
Senior Director Marketing, Platform Solutions
Coveo
Loren Kamnitzer
Sr Technical Product Marketing Manager
ServiceNow
Main Stage
1 :10 PM
1 :10 PM - 1 :30 PM EST (20 mins)
[Breakout] Shaping Future Experiences for your People and Workplaces
Changes to the way we work and shifts in employee expectations we once thought were temporary now appear to have real staying power, shaping the future of work for good. As a result, HR departments need to consider new strategies for attracting and retaining new talent in today’s marketplace, keeping employees informed and connected to the organization, and all while focusing on boosting worker productivity and operational efficiency. In this session, ServiceNow’s Kelley Steven-Waiss, Head of Workforce Innovation Products will discuss the state of work in the wake of the great resignation and explore the global trends impacting both your people and workplaces.
Breakout
1 :35 PM
1 :35 PM - 2 :05 PM EST (30 mins)
[Panel] Investing in Workplace Intelligence - Impact Points & Priority Platforms
The HR and workplace technology vendor landscape is flooded with promises of productivity, retention, alignment, empowerment, automation and more. HR is tasked with becoming a change agent. IT is pressured to make a positive impact on employee experience, reduce friction and increase the lifetime value of knowledge.
This panel discussion will examine a set of impact points and platforms that our expert practitioners are currently or have recently invested in, the approaches they took to identifying and justifying these investments and the most notable outcomes they’ve achieved.
Topics may include:
Siobhan Fagan
Editor In Chief
Reworked
Temitope Sadiku
Global Head of Employee DX
Kraft Heinz
Matt Mullen
Lead Analyst
Deep Analysis
Mollie Smith
Executive Director
Child Care Answers
Main Stage
2 :10 PM
2 :10 PM - 2 :35 PM EST (25 mins)
[Breakout] How Media-Rich Content Drives Employee Engagement and Enablement
Join Mary Kaplan, Product Manager at LumApps, to learn the latest trends for employee engagement and experience platforms, and how to leverage multimedia content, such as video, podcast, or employee-generated content, to boost employee engagement, enablement, and retention. Internal communication, HR, and IT professionals will hear about:
Breakout
2 :40 PM
2 :40 PM - 3 :10 PM EST (30 mins)
[Networking Break] Virtual Lounge
Join your peers and speakers in the Lounge for virtual networking. Discuss the day's sessions, ask questions, and make connections across industries -- and even across the globe.
How does it work? Move your avatar around the networking space to meet people. To join a conversation, move closer. To leave it, move away. It’s that simple.
Networking Opportunity
3 :15 PM
3 :15 PM - 3 :35 PM EST (20 mins)
[Main Stage Keynote] 5 Distinguishing Characteristics of Successful Transformational Change
With so many changes happening in the workplace and employee experience becoming a priority for many companies, organizations have to focus on how they manage organizational change. Leaders need clarity on how to manage change and how to measure the tangible benefits to the organization. In this session, Dion will discuss five characteristics of change management that are necessary to support your teams and achieve successful outcomes.
He will walk you through Relationship Building, Communication, Engagement, Feedback Loops and Corrective Actions. Providing an understanding of each characteristic and the role it plays in successful change outcomes.
Main Stage
3 :40 PM
3 :40 PM - 4 :10 PM EST (30 mins)
[Closing Keynote] Artificial Intelligence, Algorithmic Bias and Why Diversity in Tech Matters More Than Ever
Just as AI and algorithmically-based decision making become more pervasive, there is ample evidence that these algorithms, which supposedly enable decisions that are free from ‘human bias,’ are in fact showing significant signs of gender, racial and socioeconomic bias themselves. At the same time, diversity among those who are designing and developing this technology has been trending in the wrong direction – impacting not only the fairness and effectiveness of these systems/products but also which problems and challenges get attention. There are straightforward steps that companies can and should take to mitigate and/or reduce algorithmic bias which will be discussed. And while there are many reasons why diversity in tech matters – addressing this issue may be our first line of defense against algorithmic bias.
Main Stage
4 :15 PM
4 :15 PM - 5 :00 PM EST (45 mins)
[Happy Hour] Productivity: What’s Holding You Back and How to Tame It
Oh no, Happy Hour Productivity Talk… take a chance, this could be anything but boring!
Join two-time Olympian Lina Taylor in exploring productivity and your hang-ups in a way that could unlock some secret doors to an existential question: How do we master our time and not be mastered by it?
Networking Opportunity
Thursday, October 13
11 :00 AM
11 :00 AM - 11 :35 AM EST (35 mins)
[Welcome and Keynote Address] Throwing Away the Playbook: When What Works Yesterday Doesn’t Work Today
Amy Trask has had many titles during her career: chief executive, analyst and author. The former CEO of the Oakland Raiders, and current football analyst for CBS Sports Network, now serves as Chairman of the Board of Ice Cube’s BIG3.
During her time with the Raiders, Trask was the highest-ranking female executive in the NFL. She spent almost 30 years with the Raiders organization, where she became the NFL’s first female front-office executive and was one of the highest-ranking women in American professional sports.
Successfully navigating a journey of constant obstacles, learning and transformation was par for the course in Trask’s world. Managing crises, sport and business personalities, internal operational decisions and external public affairs kept Trask on her toes. How did she do it, and what lessons does she have to help you think about the transformations underway - or challenges in the way - as you move toward a more sophisticated, automized, personalized workplace? How can lessons from the NFL translate over to your world of the digital? Tune in, and find out here, as Reworked’s Editor in Chief, Siobhan Fagan, gets the inside scoop.
Main Stage
11 :40 AM
11 :40 AM - 12 :05 PM EST (25 mins)
[Main Stage Keynote] Dynamic Persona Modeling: How to Personalize Employee Experiences Without Complicating IT
Many organizations have developed their own basic workforce personas to determine their employees' technology requirements. The problem is these personas typically don't dive deep enough to deliver a digital employee experience (DEX) that feels personalized with fit-for-purpose tools. Tune in to hear World Wide Technology's data-driven approach to workforce personas -- dynamic personas -- and get insight into how your organization can drive greater customization while reducing tool and license sprawl. You'll learn the key factors to consider when building your dynamic personas, how to effectively apply them to your digital workspace and ways to monitor your progress toward an optimal DEX. In this session, attendees will:
Main Stage
12 :10 PM
12 :10 PM - 12 :35 PM EST (25 mins)
[Breakout] Top Strategies for Getting Buy-in on Your Digital Workplace Initiative
Today’s digital workplace continues to grow in complexity. Research shows that workers spend nearly ½ of their day searching for the knowledge they need to do their jobs effectively, while 42% report feeling less confident about their work performance. These types of inefficiencies drain profits and waste time for employees and customers. They also leave a key asset - talent - disempowered and burnt out. As you think through your intelligent workplace initiatives, join Juanita Olguin, Sr. Director of Marketing at Coveo and Isaac Sacolick, founder of StarCIO & former CIO & CTO, to learn the top strategies for getting buy-in for your workplace programs. In this session, attendees will:
Juanita Olguin
Senior Director Marketing, Platform Solutions
Coveo
Isaac Sacolick
President and Founder
StarCIO
Breakout
12 :40 PM
12 :40 PM - 1 :15 PM EST (35 mins)
[Awards Show] Meet our Finalists & 2022 EX Leader of the Year Winner Announcement
Hear from each of our Employee Experience Leader of the Year award finalists. Then, stay tuned for the announcement of Reworked 2022 Employee Experience Leader of the Year, and remarks by our winner!
2022 EX Leader of the Year Finalists, presented by Reworked:
Siobhan Fagan
Editor In Chief
Reworked
Michelle Braden
Vice President, Global Talent Development
WEX
Ann Marr
Executive Vice President, Global Human Resources
World Wide Technology
Mollie Smith
Executive Director
Child Care Answers
Awards Ceremony
1 :20 PM
1 :20 PM - 1 :50 PM EST (30 mins)
[Closing Keynote] When Workers are Shoppers
The days of providing a standard-issue PC to an employee to be used at a generic cubicle are becoming a distant memory. In the past few years, workers have rapidly adopted new technologies, taken charge of their productivity, and learned to work from nearly anywhere. As employers seek to provide employees with greater autonomy and flexibility through hybrid work strategies, they should understand employees as shoppers – of where they might work, the tools they might use, and the experiences they seek. But in offering more choice and variety, organizations can also hold employees to greater standards and higher demands, equipping them to compete and achieve in a new era of work.
Main Stage
Wednesday, October 12
11 :00 AM
11 :00 AM - 11 :45 AM EST (45 mins)
[Welcome and Opening Keynote] Reinventing Jobs to Optimize Work Automation
AI will significantly disrupt and potentially empower the global workforce. It won’t happen all at once or in every job, but it will happen, and leaders will need an automation strategy that realizes its benefits, avoids needless costs, and rests on a more nuanced understanding of work. Leaders need a clear-eyed way to think about how these technologies will specifically affect their organizations. The right question isn’t which jobs are going to be replaced, but rather, what work will be redefined, and how?
John Boudreau
Professor Emeritus & Sr. Research Scientist
University of Southern California
Siobhan Fagan
Editor In Chief
Reworked
Mike Petrusky
Host of the Workplace Innovator Podcast
iOFFICE SpaceIQ
Main Stage
11 :50 AM
11 :50 AM - 12 :25 PM EST (35 mins)
[Main Stage Keynote] Transforming a Workforce, Fulfilling a Purpose with Grainger
With a portfolio of 30+ million products, 4.5 million active customers, and over 24,000 team members, Grainger is renowned for its inclusive and authentic workplace culture rooted in their trademark purpose: We Keep the World Working®. Challenged with connecting 300+ branches across North America, it took the collective power of IT, HR, comms and compliance to transform their internal comms and connect their dispersed, multilingual workforce. Join Brodie Bertrand, Vice President, Communications & Public Affairs at Grainger and Rey Bouknight, Strategy Director at Firstup as they chat about the strategies they employed to drive engagement, including:
Don’t miss this opportunity to get real-world examples that will help you drive digital transformation at your company.
Rey Bouknight
Strategy Director
Firstup
Brodie Bertrand
Vice President, Communications & Public Affairs
W.W. Grainger, Inc.
Main Stage
12 :30 PM
12 :30 PM - 12 :55 PM EST (25 mins)
[Discussion] Can the Personalized Workplace Tame Overload?
Your employees are taxed by the proliferation of tools and information designed to help them. Can a personalized digital workplace offer a solution? Gain unique insights into ways companies are offering personalization that helps employees navigate their learning & development, and ultimately help increase productivity and tame the overload.
Topics may include:
Siobhan Fagan
Editor In Chief
Reworked
Michelle Braden
Vice President, Global Talent Development
WEX
Catherine Brinkman
VP of Client Experience
Dale Carnegie
Panel
1 :00 PM
1 :00 PM - 1 :10 PM EST (10 mins)
[Demo Derby] with ServiceNow and Coveo
During this rapid-fire session, you will have an opportunity to watch and review high-impact demos from some of the most innovative products in the market.
Demo #1: Boost Engagement with ServiceNow’s Unified Experience
See how ServiceNow unifies employee service experiences by connecting systems and departments. Learn how ServiceNow can easily streamline workplace services and employee communications across the organization with omnichannel tools to help boost employee productivity.
Presented by: Loren Kamnitzer, Sr Technical Product Marketing Manager, ServiceNow
Demo #2: Use AI to Deliver a Unified and Dynamic Employee Experience
See how Coveo helps companies provide an intelligent employee experience with a focus on an AI-powered intranet, which leverages our front-end, hosted, headless search page, our unified index, and machine learning models. By helping employees navigate the complex digital workplace, employees can save time, reduce frustration, and stay focused on delivering business results. Get started today: https://www.coveo.com/en/solutions/digital-workplace.
In this session, attendees will:
Juanita Olguin
Senior Director Marketing, Platform Solutions
Coveo
Loren Kamnitzer
Sr Technical Product Marketing Manager
ServiceNow
Main Stage
1 :10 PM
1 :10 PM - 1 :30 PM EST (20 mins)
[Breakout] Shaping Future Experiences for your People and Workplaces
Changes to the way we work and shifts in employee expectations we once thought were temporary now appear to have real staying power, shaping the future of work for good. As a result, HR departments need to consider new strategies for attracting and retaining new talent in today’s marketplace, keeping employees informed and connected to the organization, and all while focusing on boosting worker productivity and operational efficiency. In this session, ServiceNow’s Kelley Steven-Waiss, Head of Workforce Innovation Products will discuss the state of work in the wake of the great resignation and explore the global trends impacting both your people and workplaces.
Breakout
1 :35 PM
1 :35 PM - 2 :05 PM EST (30 mins)
[Panel] Investing in Workplace Intelligence - Impact Points & Priority Platforms
The HR and workplace technology vendor landscape is flooded with promises of productivity, retention, alignment, empowerment, automation and more. HR is tasked with becoming a change agent. IT is pressured to make a positive impact on employee experience, reduce friction and increase the lifetime value of knowledge.
This panel discussion will examine a set of impact points and platforms that our expert practitioners are currently or have recently invested in, the approaches they took to identifying and justifying these investments and the most notable outcomes they’ve achieved.
Topics may include:
Siobhan Fagan
Editor In Chief
Reworked
Temitope Sadiku
Global Head of Employee DX
Kraft Heinz
Matt Mullen
Lead Analyst
Deep Analysis
Mollie Smith
Executive Director
Child Care Answers
Main Stage
2 :10 PM
2 :10 PM - 2 :35 PM EST (25 mins)
[Breakout] How Media-Rich Content Drives Employee Engagement and Enablement
Join Mary Kaplan, Product Manager at LumApps, to learn the latest trends for employee engagement and experience platforms, and how to leverage multimedia content, such as video, podcast, or employee-generated content, to boost employee engagement, enablement, and retention. Internal communication, HR, and IT professionals will hear about:
Breakout
2 :40 PM
2 :40 PM - 3 :10 PM EST (30 mins)
[Networking Break] Virtual Lounge
Join your peers and speakers in the Lounge for virtual networking. Discuss the day's sessions, ask questions, and make connections across industries -- and even across the globe.
How does it work? Move your avatar around the networking space to meet people. To join a conversation, move closer. To leave it, move away. It’s that simple.
Networking Opportunity
3 :15 PM
3 :15 PM - 3 :35 PM EST (20 mins)
[Main Stage Keynote] 5 Distinguishing Characteristics of Successful Transformational Change
With so many changes happening in the workplace and employee experience becoming a priority for many companies, organizations have to focus on how they manage organizational change. Leaders need clarity on how to manage change and how to measure the tangible benefits to the organization. In this session, Dion will discuss five characteristics of change management that are necessary to support your teams and achieve successful outcomes.
He will walk you through Relationship Building, Communication, Engagement, Feedback Loops and Corrective Actions. Providing an understanding of each characteristic and the role it plays in successful change outcomes.
Main Stage
3 :40 PM
3 :40 PM - 4 :10 PM EST (30 mins)
[Closing Keynote] Artificial Intelligence, Algorithmic Bias and Why Diversity in Tech Matters More Than Ever
Just as AI and algorithmically-based decision making become more pervasive, there is ample evidence that these algorithms, which supposedly enable decisions that are free from ‘human bias,’ are in fact showing significant signs of gender, racial and socioeconomic bias themselves. At the same time, diversity among those who are designing and developing this technology has been trending in the wrong direction – impacting not only the fairness and effectiveness of these systems/products but also which problems and challenges get attention. There are straightforward steps that companies can and should take to mitigate and/or reduce algorithmic bias which will be discussed. And while there are many reasons why diversity in tech matters – addressing this issue may be our first line of defense against algorithmic bias.
Main Stage
4 :15 PM
4 :15 PM - 5 :00 PM EST (45 mins)
[Happy Hour] Productivity: What’s Holding You Back and How to Tame It
Oh no, Happy Hour Productivity Talk… take a chance, this could be anything but boring!
Join two-time Olympian Lina Taylor in exploring productivity and your hang-ups in a way that could unlock some secret doors to an existential question: How do we master our time and not be mastered by it?
Networking Opportunity
Thursday, October 13
11 :00 AM
11 :00 AM - 11 :35 AM EST (35 mins)
[Welcome and Keynote Address] Throwing Away the Playbook: When What Works Yesterday Doesn’t Work Today
Amy Trask has had many titles during her career: chief executive, analyst and author. The former CEO of the Oakland Raiders, and current football analyst for CBS Sports Network, now serves as Chairman of the Board of Ice Cube’s BIG3.
During her time with the Raiders, Trask was the highest-ranking female executive in the NFL. She spent almost 30 years with the Raiders organization, where she became the NFL’s first female front-office executive and was one of the highest-ranking women in American professional sports.
Successfully navigating a journey of constant obstacles, learning and transformation was par for the course in Trask’s world. Managing crises, sport and business personalities, internal operational decisions and external public affairs kept Trask on her toes. How did she do it, and what lessons does she have to help you think about the transformations underway - or challenges in the way - as you move toward a more sophisticated, automized, personalized workplace? How can lessons from the NFL translate over to your world of the digital? Tune in, and find out here, as Reworked’s Editor in Chief, Siobhan Fagan, gets the inside scoop.
Main Stage
11 :40 AM
11 :40 AM - 12 :05 PM EST (25 mins)
[Main Stage Keynote] Dynamic Persona Modeling: How to Personalize Employee Experiences Without Complicating IT
Many organizations have developed their own basic workforce personas to determine their employees' technology requirements. The problem is these personas typically don't dive deep enough to deliver a digital employee experience (DEX) that feels personalized with fit-for-purpose tools. Tune in to hear World Wide Technology's data-driven approach to workforce personas -- dynamic personas -- and get insight into how your organization can drive greater customization while reducing tool and license sprawl. You'll learn the key factors to consider when building your dynamic personas, how to effectively apply them to your digital workspace and ways to monitor your progress toward an optimal DEX. In this session, attendees will:
Main Stage
12 :10 PM
12 :10 PM - 12 :35 PM EST (25 mins)
[Breakout] Top Strategies for Getting Buy-in on Your Digital Workplace Initiative
Today’s digital workplace continues to grow in complexity. Research shows that workers spend nearly ½ of their day searching for the knowledge they need to do their jobs effectively, while 42% report feeling less confident about their work performance. These types of inefficiencies drain profits and waste time for employees and customers. They also leave a key asset - talent - disempowered and burnt out. As you think through your intelligent workplace initiatives, join Juanita Olguin, Sr. Director of Marketing at Coveo and Isaac Sacolick, founder of StarCIO & former CIO & CTO, to learn the top strategies for getting buy-in for your workplace programs. In this session, attendees will:
Juanita Olguin
Senior Director Marketing, Platform Solutions
Coveo
Isaac Sacolick
President and Founder
StarCIO
Breakout
12 :40 PM
12 :40 PM - 1 :15 PM EST (35 mins)
[Awards Show] Meet our Finalists & 2022 EX Leader of the Year Winner Announcement
Hear from each of our Employee Experience Leader of the Year award finalists. Then, stay tuned for the announcement of Reworked 2022 Employee Experience Leader of the Year, and remarks by our winner!
2022 EX Leader of the Year Finalists, presented by Reworked:
Siobhan Fagan
Editor In Chief
Reworked
Michelle Braden
Vice President, Global Talent Development
WEX
Ann Marr
Executive Vice President, Global Human Resources
World Wide Technology
Mollie Smith
Executive Director
Child Care Answers
Awards Ceremony
1 :20 PM
1 :20 PM - 1 :50 PM EST (30 mins)
[Closing Keynote] When Workers are Shoppers
The days of providing a standard-issue PC to an employee to be used at a generic cubicle are becoming a distant memory. In the past few years, workers have rapidly adopted new technologies, taken charge of their productivity, and learned to work from nearly anywhere. As employers seek to provide employees with greater autonomy and flexibility through hybrid work strategies, they should understand employees as shoppers – of where they might work, the tools they might use, and the experiences they seek. But in offering more choice and variety, organizations can also hold employees to greater standards and higher demands, equipping them to compete and achieve in a new era of work.
Main Stage
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